Front Office Associate

CURRICULUM VITAE

Himanshu Rajpal

Mobile No: +91-811*******

E-mail ID: ******.***********@*****.***

CAREER OBJECTIVE:

A dedicated and results-oriented Front Office professional with extensive experience in guest relations, operations management, and team leadership. Adept at delivering exceptional guest experiences, optimizing processes, and maintaining the highest service standards. With a strong focus on effective communication, problem-solving, and operational efficiency, I seek to contribute my expertise to a prestigious establishment, ensuring seamless operations and enhancing guest satisfaction while fostering a culture of excellence. INDUSTRY EXPERIENCE:

JOINING DATE PROPERTY DEPARTMENT DESIGNATION

June 2022 -till

Present

Taj Damdama Lake Resort & Spa,

Gurugram

Front Office Front Office Supervisor

June 2021 -2022

Taj Damdama Lake Resort & Spa,

Gurugram

Front Office Front Office Associate

June to October

2019

Nuss Café (National University of

Singapore)

Food and Beverage Service Bartender

June to October

2019

The Fullerton Hotel Singapore

Food and Beverage Service

And

Front Office

Part-Time Associate

08th Oct-2018 to

02 July-2019

Country Inn and Suites By Radisson Front Office Front Office Associate July 15, 2016 to

April 15, 2017

Fairmont Jaipur Front office Internship

ROLES AND RESPONSIBILITIES:

• Guest Complaints and Concerns

• VIP and Special Guests

• Guest Experience Monitoring

• Shift Supervision

• Team Leadership

• Staff Training & Development

• Performance Monitoring

• Efficient Check-In/Check-Out

• Room Assignments

• Inter-Departmental Coordination

• Emergency Response

• Shift Handover

• Security Oversight

• Crisis Management

• Room Upgrades & Sales

• Reporting

• Inventory Management

• Staff Rosters and Scheduling

• Handling Emergencies

• Incident Reports

• Conflict Resolution

• Maintaining Resort Standards

• Inspecting Facilities

• Guest Interaction

• Feedback Collection

• Guest Recognition

• Coordination with Event Teams

SOFTWARE KNOWLEDGE:

• PMS Opera

• Pos Ultra

• Orion

• OLMS

• Ecobillz

EDUCATION QUALIFICATION:

YEAR DEGREE INSTITUTE BOARD

2020

Advance Diploma in

Tourism and Management

Coleman College Singapore Private

2014-17 BSC

Chitkara College of Hotel

Management & Catering, Chandigarh

Private

2014 12TH D.V.M Secondary School, Sohna C.B.S.E

2012 10TH D.V.M Secondary School, Sohna C.B.S.E

ACHEIVEMENTS:

• Appreciation for Front Office Service Excellence

• Acknowledgment of Housekeeping Service Standards

• Recognition of Food and Beverage Service Excellence

• Certificate of Attendance from Le Cordon Bleu, London

• Certificate of Membership from IHCL MD Club

STRENGTH AND SKILLS

• Communicate Effectively

• Team Player

• Crisis Management & Emotional Resilience

• Decision-Making Ability

• Customer-Centric Approach

PERSONAL INFORMATION:

Name Himanshu Rajpal

Father’s Name Hemchand Rajpal

Date of Birth 14th March, 1997

Languages Known English, Hindi, Haryanvi and Punjabi Hobbies Travelling, Playing Volleyball and Cricket, Listening to Music Permanent Address H.No-A61 Sainik Enclave Agrasen bhavan Palwal Road Sohna, Gurugram, 122103

DECLARATION: I declare the above-mentioned facts to be true to the best of my knowledge & belief

(HIMANSHU RAJPAL) Dated : 01.12.2024 Place: Sohna

REFERENCE:

Mr. Sandeep Yadav

Catering Sales Manager - Sales & Marketing

Taj Damdama Lake Resort & Spa, Gurugram

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