Customer Service High School

Location:

Harare, Zimbabwe

Posted:

May 23, 2025

Contact this candidate

Resume:

Curriculum Vitae for JACQUELINE DAMISO

Sex: Female

Date of Birth: 17/04/1991

Marital Status: Married

ID No#: 63-1457502Z15

Drivers Licence No.: 57810DK

Address: ** ******** ****

Avonlea

Harare

Phone number (Cell): +263 077*******

(Landline) +263 024*******

Email address: *********@*****.***

Religion: Christian

Career Objectives

To be part of a teamwork supporting organisation, imparting and using the skills and knowledge I have acquired from experience to steer up the business to profitability and efficiency.

Tertiary Qualifications

Master of Commerce in Strategic Marketing Degree at the Midlands State University

Bachelor of Business in Marketing, Solusi University (2013-2017)

Degree Class: Upper Second Class

GPA: 3.11

Pitmans Qualifications

Accounts

Business Studies

English for Business Communications

Academic qualifications

Eaglesvale High School

2 A level passes

5 O level passes (Including Maths and English)

Working Experience

Company : Edgars Stores Zimbabwe

Position : Customer Service Assistant

Year : Jan 2013-June 2017

Responsibilities

Providing Customer assistance.

Creating sales reports.

Resolving customer complaints.

Interacting and providing Service to the customer

Satisfying customer needs

Converting new customers into regular customers both corporate and retail customers.

Company : First Capital Bank

Position : Data Input Clerk

Year : June 2017-current

Responsibilities

Ensuring KYC (Know Your Customer) due diligence and reviews are undertaken to the required quality and details on timely basis

Open profiles and accounts for new and existing customers (Individuals, Corporate and Financial Institutions)

Perform AML (Ant-Money laundering) checks on review of existing customers and on prospective customers

Maintain KYC system

Check and update the documentations for Individual, Corporate and Financial Institutiopn files

Providing management with counterparty related static data and statistics

Providing advice on KYC issues to front office

Review and update the existing accounts including pending and dormant accounts

Update the Core System with changes on profiles, changes on accounts, relationship linkages and shareholding percentage structure

Handling of general customer queries

Check and update High Risk and Sanctions customers

Update Scanned mandates, and Filing and archiving mandates

Own and manage personal product & channel sales targets to contribute towards branch sales objectives.

Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change at NGO centre

Follow the Retail end to end account opening ensuring new accounts are authorised and KYC compliant

Acting Team Leader in the Account Opening department.

Able to manage team and work in such a way that objectives are met.

Other skills

Highly motivated, result oriented and able to work under pressure with minimum supervision.

Proven track record of providing exemplary levels of the best sales and meeting sales targets on a daily basis where I have worked previously.

Very reliable, focused, highly analytical and interactive with a natural flair of interpersonal skills.

Excellent and well developed interpersonal and communication skills and highly flexible and adaptable to work with different people from the whole spectrum of academic and social backgrounds.

Responsible, hardworking, innovative and energetic team player and a fast learner.

Able to communicate effectively as well as establishing good relations with co workers and customers

Able to use Corel, Microsoft Word, Publisher, Excel, PowerPoint.

Efficient at data capturing, compiling and filing documents

Proficient in spoken and written English and Shona

Able to handle work pressures and deadlines effectively

Ability to manage team and flow of work efficiently.

References

Mrs N Mukubvu

HR Manager: First Capital Bank in Association with Barclays

Head Office Cnr First Street and Jason Moyo

Harare