Customer Service Inventory Management

*********.******.****@*****.*** 702-***-**** Las Vegas, NV 89115

Summary

Dedicated and reliable professional with a proven track record in retail and inventory management. Experienced in overnight stocking, courtesy clerk duties, dairy department operations, and general merchandise/health and beauty care (GM/HBC) roles. Known for exceptional work ethic, strong organizational skills, and the ability to handle diverse tasks efficiently. Adept at maintaining high standards of customer service and ensuring accurate inventory management. Committed to contributing positively to team goals and organizational success.

Skills

• Communication

• Leadership

• Problem-solving

• Customer Service

• Creativity

• Independent thinking

• Attention to detail

• Active listening

• Adaptability

• Critical thinking

• Teamwork

• Emotional intelligence

• Organization

• Flexibility

• Work ethic

Experience

Kroger Las Vegas, NV

Gm/HBC Clerk/Stocker

03/2024 - Current

Stocked and organized general merchandise (GM) and health and beauty care (HBC) products on shelves and displays according to store layout and planograms.

Conducted nightly inventory checks and replenished products to maintain optimal stock levels.

Ensured accurate pricing and labeling of products, making adjustments as needed to reflect promotions or changes.

Maintained cleanliness and orderliness of stockroom and sales floor, including the proper disposal of packaging materials.

Collaborated with team members to efficiently unload and process incoming shipments.

Monitored product quality and reported any discrepancies or issues to management.

Assisted with the setup and removal of promotional displays and seasonal items.

Kroger Las Vegas, NV

Dairy Clerk

12/2023 - 03/2024

Managed dairy product inventory, ensuring proper stock levels and product rotation.

Maintained product freshness by monitoring expiration dates and implementing first-in, first-out (FIFO) practices.

Assisted customers with product inquiries, providing recommendations and ensuring a high level of customer satisfaction.

Ensured the cleanliness and organization of the dairy section, including shelving, displays, and refrigeration units.

Processed transactions and handled cash register operations accurately.

Conducted regular quality checks and reported any issues with product quality or safety to management.

Collaborated with team members and provided support during busy periods to ensure smooth operations.

Kroger Las Vegas, NV

Overnight Stocker

07/2023 - 12/2023

Responsible for accurately stocking merchandise on store shelves during overnight hours to ensure products are readily available for customers.

Implemented a more efficient stocking system, leading to a 15% reduction in stocking time and increased product availability.

Maintained a clean and organized workspace, resulting in a 10% decrease in misplaced products and inventory errors.

Collaborated with team members to meet nightly stocking goals and exceed productivity expectations by 20%.

Improved overall store appearance by ensuring shelves were fully stocked and visually appealing for customers, resulting in a 10% increase in customer satisfaction ratings.

Kroger Las Vegas, NV

Courtesy Clerk

06/2023 - 07/2023

As a Courtesy Clerk, I provided exceptional customer service by assisting shoppers with their needs and ensuring a positive shopping experience. My responsibilities included:Greeting customers warmly and addressing their inquiries promptly.

Bagging groceries and assisting with carryout services to ensure customer satisfaction.

Maintaining a clean and organized store environment, including restocking shelves and handling returns.

Supporting store operations by performing light housekeeping duties and managing shopping carts.

Assisting in the execution of promotional activities and maintaining product knowledge to enhance customer interactions.

Education and Training

Mojave High School North Las Vegas, NV

High School Diploma

05/2023

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