WordPress Quality Assurance Engineer

Justin Pine - WordPress QA Engineer

***********@*****.*** 517-***-**** LinkedIn Lansing, MI Portfolio Professional Summary

Diligent WordPress Quality Assurance Engineer with 4 years of experience in plugin testing, marketing, and customer support. Proficient in agile methodologies, Asana, Jira, UI/UX validation, API testing, and DevTools, with adept skills in manual, exploratory, and regression testing. Strong background in WordPress customer support and technical documentation. Holds a BA in Sociology, which enhances analytical and problem-solving abilities. Passionate about ensuring quality, driving innovation, and solving problems creatively. As a drummer in local bands, I bring precision and attention to detail to ensure high-quality software performance. Technical Skills

Testing Types: WordPress Plugin Testing, Manual Testing, Exploratory Testing, Regression Testing, Black Box Testing, UI Testing, API Testing, Mobile Testing, Accessibility Testing Test Design & Documentation: Test Planning, Test Documentation, Technical Documentation, Gherkin Tools & Platforms: Jira, Asana, Postman, Android Studio, DevTools, Figma, GitHub Languages & Automation: JavaScript, Node.js, Bash, JSON, Selenium, WebdriverIO Database & Debugging: MySQL, FTP, Console Debugging Version Control: Git, GitHub

Methodologies: Agile, SDLC, Bug Life Cycle

Professional Experience

Quality Assurance, Marketing & Support Specialist Honors WP Remote 08/20 - Present

● Led end-to-end QA for 20+ WordPress plugins over four years, designing and executing 300+ manual test cases covering regression, integration, and UI testing; tracked and prioritized issues using Jira and Asana to ensure consistent, high-quality releases

● Partnered with developers via GitHub to resolve 100+ bugs; leveraged DevTools and HTML/CSS inspection to diagnose cross-browser, mobile, and SEO issues

● Validated marketing and transactional email campaigns across devices and clients, ensuring 100% rendering accuracy and reducing customer-reported issues

● Resolved 1,000+ tickets by reproducing issues and escalating defects, leading to measurable gains in product reliability and user satisfaction

● Created and maintained plugin documentation, FAQs, and video tutorials; managed SEO and paid ad strategies that reduced support inquiries by 30% and delivered a long-term 6.5% average ROI on campaigns

Quality Assurance Engineer Externship TaskTrain Remote 02/2025 - 04/2025

● Developed and executed 200+ test cases (accessibility, exploratory, black-box), improving platform stability and user experience validation

● Reported detailed, reproducible bugs in Jira, accelerating developer response time, and improving defect resolution through environment documentation and collaboration

● Authored 5 Gherkin feature files using Given/When/Then structure to define user workflows, supporting future automation and improving QA-dev communication

● Conducted regression testing with Gherkin scenarios, confirming release stability and catching 10+ integration issues pre-deployment

● Collaborated in Agile ceremonies (standups, planning, triage), helping align QA efforts and reduce release delays by flagging blockers early

Quality Assurance & Marketing Specialist BizTender Remote 08/2020 - 04/2021

● Conducted manual exploratory and regression testing on BizTender’s SaaS platform, identifying 15+ UI bugs, broken links, and cross-browser issues

● Documented and communicated defects to developers and content teams, contributing to a 10% reduction in bounce rate and improved platform usability

● Tested public-facing features across devices to ensure accessibility and responsiveness; helped ensure WCAG compliance and reduce design-related support tickets

● Managed tasks and team coordination using Asana, Slack, and Zoom QA Technical Projects

Urban Grocer Web App

Skills: API Testing, Manual Testing, Debugging, JSON, Jira, Postman, Node.js, JavaScript, GitHub

● Created and executed 160+ manual test cases using boundary value and equivalence class techniques; identified 70+ failures during functional, regression, and integration testing

● Logged detailed bug reports in Jira with reproduction steps, environment data, and severity levels, reducing resolution time in Agile sprints

● Validated API behavior and third-party integration by sending JSON/XML requests in Postman and verifying responses against documentation

● Developed and executed HTTP request tests using Node.js and JavaScript to automate backend validation and support continuous testing

● Performed cross-device exploratory testing, catching 10+ usability blockers that were resolved before production launch

Urban Routes Web App

Skills: Test Planning and Design, Debugging, Automation Testing, Jira, DevTools

● Executed 120+ tests (manual, API, mobile, automation), identifying 20+ interface and logic bugs during UI validation

● Performed functional and black-box UI testing; reported defects with reproducible logs, aiding dev triage speed and reducing QA turnaround

● Designed positive and negative test scenarios, uncovering edge cases and interface inconsistencies across multiple screen sizes and browsers

● Used Chrome DevTools to validate layout responsiveness, ensuring visual consistency and eliminating UI defects on 5+ screen resolutions

● Intercepted and manipulated network responses via DevTools, both manually and with scripts, to simulate edge cases and improve test coverage

Urban Lunch Mobile App

Skills: Android Studio, Mobile Emulator, Mobile Testing, Jira

● Created 30+ mobile test cases via Android Studio emulator; validated layout/UI across 3 screen sizes and ensured key flows were bug-free

● Aligned app requirements with Figma designs, ensuring accurate UI implementation and usability across screen sizes

● Reported mobile-specific bugs in Jira with reproducible steps and logs, streamlining developer resolution and sprint QA cycles

● Performed detailed log analysis on emulators, helping isolate and resolve critical defects affecting stability and user experience

● Conducted exploratory and regression testing across Android versions to ensure compatibility and prevent post-release issues

Education

Quality Assurance Engineering Certification, TripleTen 2024 BA in Sociology, Michigan State University, Michigan 2018

Contact this candidate