Pharmacy Technician Support Specialist

JASMINE L. POOLE, RPhT

Orlando, FL ***** 321-***-**** ************@*****.***

Registered Pharmacy Technician Patient-Focused Care Worker Health Services Support Specialist

PROFESSIONAL SUMMARY

Compassionate and detail-oriented healthcare support professional with a strong background in pharmacy operations, care coordination, and health services administration. Proven ability to collaborate with multidisciplinary teams to support patient outcomes, ensure medication accuracy, and manage clinical documentation and claims. Experienced in pharmacy systems, EHR, and direct patient care.

CORE SKILLS

-Pharmacy Technician & Claims Processing

-EHR & Medication Management (EPIC, EPS, Salesforce, Citrix)

-CPT, ICD-10, and Prior Authorization Expertise

-HIPAA Compliance & Medical Documentation

-Clinical Claims Rejection Resolution

-Patient Support & Care Coordination

-Data Analysis & Excel Reporting

-BLS Certified RPhT Strong Team Collaboration

PROFESSIONAL EXPERIENCE

Pharmacy Technician Auditor – Patient Assistance Programs

Labcorp Specialty Pharmacy (formerly Praxis Rx) - Lake Mary, FL (Remote) Jul 2020 - Present

Review and audit patient records and claims associated with PAP to ensure program eligibility, accurate documentation, and proper medication distribution.

Validate that medications dispensed under assistance programs are correctly reported and segregated from billable inventory.

Monitor inventory levels and track PAP shipments, storage, and usage according to program and manufacturer guidelines.

Conduct regular audits to verify compliance with PAP rules, including expiration tracking, patient re-enrollment, and documentation accuracy.

Coordinate with pharmacy staff, patient access teams, and manufacturers to resolve discrepancies and support patient continuity of care.

Prepare detailed audit reports and recommend process improvements or corrective actions.

Assist in staff education and training regarding PAP procedures and compliance requirements.

Ensure compliance with federal regulations, HIPAA, and manufacturer agreements.

Care Worker (Concurrent Role)

Confidential Client Assignments - Orlando, FL 2021 - Present

-Provide non-clinical and emotional support to patients across various health and social situations.

-Assist with daily living activities, monitor patient conditions, and communicate care updates to health teams.

-Educate patients on medication compliance and post-treatment care plans.

-Support case management efforts and ensure alignment with HIPAA and safety standards.

Pharmacy Technician

CVS Specialty Pharmacy - Orlando, FL (Remote) Nov 2019 - Jul 2020

-Handled patient enrollments, insurance verifications, and prescription prior authorizations.

-Conducted bulk data entry and payer follow-up to ensure claim accuracy and timely medication delivery.

-Resolved claim denials and helped patients access copay assistance programs.

Member Service / Claims Agent

Alegeus Technologies - Maitland, FL Feb 2019 - Sep 2019

-Reviewed health savings accounts, FSAs, and pending claims for accuracy and compliance.

-Interpreted medical documentation and EOBs; supported portal troubleshooting for members.

Pharmacy Technician

HealthFirst / 4 Corner Resources - Lake Mary, FL Aug 2018 - Aug 2019

-Assisted Medicare Part D members and ensured proper medication adherence through outbound calls.

-Collaborated with providers and pharmacies to process claims and resolve prescription discrepancies.

EDUCATION

Dental Diploma & Allied Health Certification

Fortis College - Winter Park, FL Aug 2010 - Sep 2011

-Florida Bright Futures Scholarship Recipient

CERTIFICATIONS

-Registered Pharmacy Technician (RPhT) - 2016

-Basic Life Support (BLS)

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