Technical Support Customer Service

Terica Kiser

Orlando, FL

689-***-**** *************@*****.***

Professional Summary

Energetic and adaptable professional with a strong background in customer service and technical support. Quick learner with a positive attitude, capable of thriving in fast-paced environments. Experienced in handling customer inquiries, resolving technical issues, and promoting services with a focus on satisfaction and efficiency.

Professional Experience

Technical Support Representative

Asurion – Orlando, FL

April 2024 – February 2025

- Delivered service, solutions, and sales support to AT&T customers.

- Assisted with technical support for phones, tablets, and wearable devices.

- Promoted and offered AT&T HomeTech Protection services.

Health Care Representative

TTEC – Lake Mary, FL

October 2023 – March 2024

- Responded to member inquiries regarding Medicaid and Medicare coverage.

- Resolved healthcare-related concerns with professionalism and empathy.

Customer Service Representative

Conduent – Ocoee, FL

March 2023 – July 2023

- Supported customers with SunPass account management and payments.

- Provided technical assistance and account troubleshooting.

- Educated customers on SunPass services and usage.

Education

High School Diploma

Freedom High School – Orlando, FL

2013 – 2015

Skills

50+ WPM Typing Speed

Upselling Techniques

Data Entry

Health Insurance Verification

Customer Support & Troubleshooting

Certifications

Food Handler Certification

Contact this candidate