Quality Assurance Specialist

Kristin Brantley

Quality Assurance

West Des Moines, IA 50265 515-***-****

*********@*****.***

PROFESSIONAL

SUMMARY

Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures. Enthusiastic team member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of client needs and delivery of exceptional results and training in personal insurance. Motivated to learn, grow, and excel in related positions. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and

problem-solving skills.

SKILLS

Correction action planning Discretion

Project Management Operations monitoring

Self-motivated professional

Training and Development Flexible and Adaptable Critical Thinking

Problem-Solving

WORK HISTORY

KNOWLEDGE ASSOCIATE

Cognizant Technologies Des Moines, IA

11/2021 to CURRENT

Supported business development, research, and marketing as part of go-to-market analysis.

Framed, structured and shared IP, providing concise informational summaries.

Worked with stakeholders to lend insight regarding custom knowledge assets and advisory services.

Handled data updates and support aspects to meet evolving standards.

SENIOR QUALITY ASSURANCE SPECIALIST

Cognizant Technologies Des Moines, IA

01/2016 to 11/2021

Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.

Educated employees on specific QA standards and confirmed

maintenance of standards.

Inspected, verified, and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.

ASSISTANT GENERAL MANAGER

Copart Auto Auctions Des Moines, IA

03/2012 to 03/2015

Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies.

Resolved problems promptly and effectively to elevate customer approval. Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

INSURANCE CLAIMS MANAGER

Nationwide Insurance Company Des Moines, IA

12/2004 to 03/2012

Determined proper course of action for claims processing.

Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.

Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.

EDUCATION

Bachelor of Science Business Management

University of Phoenix, Des Moines, IA

MBA Business Administration

University of Phoenix, Des Moines, IA

Master of Arts Education

University of Phoenix, Des Moines, IA

ENGLISH

AS A SECOND LANGUAGE

2009 -2013 I was involved in the startup and continuation of the non-profit Ethnic Minorities of Burma Advocacy Resource Center (EMBARC). I volunteered to work with refugees ranging from people who had never held a pencil before to teaching Civics to the refugees ready to apply for citizenship.

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