Customer Service Line Lead
Resume:
Jessie Braddock
Aurora, IL *****
****************@*****.***
Im a 24 year old woman trying to find a stable job to make a career with. I have a child as well. I have a lot of work experience in all types of positions including food service, customer service, manufacturing and warehouse work. I also have leadership experience from being shift leaders at a few of my past jobs as well. Im a team player and always take my jobs seriously. Willing to relocate: Anywhere
Work Experience
Line Lead
ID Logistics - Elwood, IL
April 2024 to Present
Mars changed companies so I’m still doing the same job from DHL just with a. We company. I’m a line lead for our Co-Pack side of the Mars/Wrigley warehouse. My tasks includes training associates who are working on my line for the various tasks at hand, keeping track of the ULIDS from the candy we use and report data via Nulogy and Blue Yonder
Line Lead
DHL - Joliet, IL
January 2024 to April 2024
I’m a line lead for our Co-Pack side of the Mars/Wrigley warehouse. My tasks includes training associates who are working on my line for the various tasks at hand, keeping track of the ULIDS from the candy we use and report data via Nulogy and Blue Yonder
AGV Technician
P&G - Morris, IL
February 2023 to December 2023
I work with autonomous driving reach trucks(AGVs) I would check their calibrations, fix errors, and recover vehicles when they error out and stop running. I would compare data collected from the AGVs, find trends, complete CILs, and work on Autonomous Maintenance and Preventative Maintenance (AM/PM). Warehouse Associate
Staffmark - Elwood, IL
August 2022 to February 2023
I do various warehouse tasks. I know many positions and I work where I’m needed by management. Picking, unloading and loading trailers, palletizing or cherry picking. I know how to drive an EPJ, forklift, clamp truck and reach truck
Barista/Cashier
Dunkin' Donuts - Glen Ellyn, IL
November 2018 to August 2022
I work at a Dunkin Donuts and Baskin Robbins. I know how to make anything ordered there. I'm also one of my managers most trusted employees. I have quite a bit of responsibility when it comes to getting things done right. Now I'm the shift Leader as of July 2022. I work along side my manager and help run the team. Help with training and run a strong team. Learning Ambassador
Amazon - Channahon, IL
July 2020 to October 2020
I was a Learning Ambassador and was getting trained to be a Process Assistant. Ive worked pretty much every position offered at that Amazon location. Ive built and wrapped pallets, used a pallet jack to move pallets and gay lords. I also have experience with problem solve where we dealt with lost packages, damaged packages, wrong location packages and pretty much any package that had something wrong with it.
Food Prep
Chick-fil-A - Glen Ellyn, IL
August 2019 to October 2020
I bread the chicken. I was responsible for pulling the chicken, prepping, filleting, and breading the chicken for it to be dropped into the deep fryers. But I also sometimes work up front making sandwiches, fries and lemonade. Everyone was let go in October due to the pandemic and I was working at a college. Education
High school diploma in general
Glenbard West High School - Glen Ellyn, IL
August 2014 to May 2018
Skills
• Barista Experience
• Coffee Experience
• Food Preparation
• Food Production
• Food Service
• Kitchen Experience
• POS
• Adobe After Effects
• Video Production
• Video Editing
• Warehouse Experience
• Packaging
• Pallet Jack Experience
• Load & unload
• Warehouse experience
• Order picking
• Materials handling
• Packaging
• Order picker
• RF scanner
• Load & unload
• Picking & packing
• Reach Truck
• Shift management
• Customer service
• Leadership
• Supervising experience
• Mentoring
• Forklift
• Assembly
• Manufacturing
• Quality control
• Load & unload
• Team management
• Driving
• Reach truck
• Basic math
• Logistics
• Warehouse experience
• Computer skills
• Sales
• Cash handling
• Microsoft Word
• Microsoft Office
• Microsoft Excel
• Microsoft Powerpoint
• Organizational skills
• Communication skills
• Management
• Color management
• Mechanical knowledge
• Algebra
• Time management
• Truck driving
• Materials handling
• Math
• Computer operation
• English
• Spanish
• Packaging
• Lean manufacturing
• Hand tools
• Power tools
• Typing
• Computer literacy
• Maintenance
• Supply chain
• Inventory control
• Warehouse management system
• Writing skills
• Distribution center
• POS
• Retail sales
• Furniture sales
• Warehouse management
• Cash register
• Upselling
• Food industry
• Food production
• Hospitality
• Food service
• Restaurant experience
Certifications and Licenses
Forklift Certification
August 2022 to Present
Food Handler Certification
November 2018 to Present
Pallet Jack Certification
August 2022 to Present
Driver's License
March 2021 to December 2025
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