Customer Service Administrative Assistant

Daisy Gutierrez

*****.******.*********@*****.*** (619) 919 - 3729 National City, CA 91950

MEDICAL AND ADMINISTRATIVE ASSISTANT

Highly motivated medical and administrative assistant with over eight years of experience working with clients, clerical work and customer service. Accomplished assistant providing high-level support to my manager and quality service to clients. Dedicated to excellent customer service, client satisfaction, and team communication. HIPAA Compliance/ EPHI - PHI Accurate & Precise Documentation Excellent Customer Service Adaptable and Flexible

TECHNICAL SKILLS

EHR: RIS, ROYAL, MDS, EPIC Google Suite Microsoft Office Canva EXPERIENCE

EMERGENCY SUPPORT REPRESENTATIVE

SHARP Rees-Stealy Urgent Care -Respiratory Unit Chula Vista, CA Aug 2020 - Aug 2024 Performed public health screening protocols for patients, guests, and staff before entering the facility. Assisted doctors and nurses with administrative and medical tasks to ensure high-quality patient care.

● Resolved communication issues with distressed patients using strong problem-solving and interpersonal skills.

● Regularly praised for efficient multitasking in the respiratory unit, enhancing patient care and supporting team goals.

● Troubleshot and resolved problems efficiently, handling urgent situations with composure and skill. PATIENT SERVICE REPRESENTATIVE

Imaging Healthcare Specialist Chula Vista, CA Sep 2019 - Oct 2020 Accurately reviewed and updated electronic medical records, verified insurance, and scheduled appointments. Checked in patients, executed over 70 daily confirmation calls, and managed incoming calls to resolve patient concerns. Assisted with medical translation and handled payment collections, insurance authorizations, and workers' compensation liens.

● Effectively managed both clinics on weekends despite being short-staffed, ensuring tasks were completed efficiently.

● Consistently received positive feedback, particularly from the Hispanic community, at least three times a week.

● Efficiently multitasked by assisting with medical translation, checking in patients, and handling calls. LEAD TRAINER

Alvarado Hospital La Mesa, CA May 2019 - Sep 2019 Led and trained volunteer staff, ensuring accurate documentation and adherence to security and hospital procedural standards. Oversaw data entry, maintained a clean reception area, and handled communications and volunteer applications with attention to detail.

● Recognized by management for consistently exceeding expectations in assisting patients and families.

● Promoted to Lead Trainer within six weeks, swiftly improving training efficiency by building rapport with volunteers.

● Consistently met deadlines, ensured quality data entry, and managed applications and reports. EDUCATION

AA SOCIAL WORK TRANSFER

Southwestern College Chula Vista, CA Anticipated: Dec 2025 AA ALLIED HEALTH

Southwestern College Chula Vista, CA Graduated: Aug 2021 CNA CERTIFICATE

Healthcare Science Academy ChulaVista, CA Graduated: Aug 2021 MEDICAL ASSISTANT AND ADMINISTRATIVE DIPLOMA

Comprehensive Training System San Diego, CA Graduated: May 2017 PROJECTS

VIRTUAL INTERNSHIP Alzhaimers San Diego Sep 2024 - Dec 2024 o Gained foundational knowledge about Alzheimer’s disease and related dementias through participation in live and recorded education sessions, including Dementia 101 and Adjusting to Life with Dementia.

o Completed various projects emphasizing research, writing, cultural humility, and policy advocacy to raise awareness and educate the community about Alzheimer’s disease. o Developed professional communication and social media skills by managing a 4-week Twitter campaign, creating content to engage audiences on dementia-related topics and social justice issues. o Created written summaries and reflections on educational classes and projects to document progress and demonstrate learning outcomes.

VOLUNTEER

● Secretary Adoración Nocturna Our Lady of Guadalupe 2021 - 2024

● Receptionist & Personal Assistant Our Lady of Guadalupe Office 2014 - 2015 LANGUAGE

● Bilingual English / Spanish Native Speaker

● Medical Translation

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