Help Desk It

Yalik Foster

Barnesville, GA

*************@*****.*** 678-***-****

IT HELP DESK

Experienced IT Help Desk professional with three years of support at the Lamar County Board of Education. Recognized for providing exceptional IT support, troubleshooting hardware and software issues, and efficiently managing service tickets with a 98.2% completion rate and consistently positive feedback. Skilled in system and software maintenance, contributing to a network reliability increase to 99.7%. Proficient in utilizing ticketing systems, providing remote troubleshooting, and ensuring system security. Passionate about continuous learning and growth in the tech field, with a focus on enhancing user experiences and optimizing technology systems. EDUCATION

Gordon State College

Associate of Science (A.S) in Computer Science

Middle Georgia State University

Bachelor of Science (B.S.) in Information Technology CERTIFICATIONS

CompTIA Security+ CE (IN PROGRESS)

TECHNICAL SKILLS

Technical Proficiency: Windows Azure, Windows 365, VMware, VirtualBox, Jira Ticketing System, School dude ticketing system,McAfee, Active Directory, Windows Remote Desktop, MDM Management. Operating Systems: Windows, Mac OS

PROFESSIONAL EXPERIENCE

Lamar County Board of Education, Barnesville, Georgia NUMBERS OF HOURS WORKED PER WEEK: Full Time 40 Hours HR PHONE NUMBER:

IT Help Desk JULY 2022 -PRESENT

● Performs the installation, configuration, maintenance, and repair of the district's computer hardware, software, peripherals, and networking equipment.

● Provides technical assistance and support to other district employees and fellow technology personnel.

● Maintains the security and integrity of the district's network.

● Work cooperatively and collaboratively with fellow technology staff to achieve common objectives.

● Work cooperatively with school and district level personnel to support the district's mission and objectives.

● Maintain a sufficient level of knowledge regarding relevant technical developments PROJECTS AND COURSEWORK

Yalik Foster

Barnesville, GA

*************@*****.*** 678-***-****

Cybersecurity Home Lab

Self-Initiated Project — April 2025

- Built and configured a cybersecurity lab using VMware Workstation with Kali Linux and Ubuntu virtual machines.

- Set up host-only networking and static IP addresses to enable secure internal communication between machines.

- Verified successful network setup using terminal-based tools and prepared environment for penetration testing practice.

Cybersecurity Home Lab – Network Scanning and

Enumeration

Self-Initiated Project — April 2025

- Set up Kali Linux and Ubuntu virtual machines inside an isolated VMware network.

- Executed Nmap scans to identify active hosts, open ports, and running services.

- Conducted service and version detection scans to gather intelligence for vulnerability assessment.

- Strengthened network reconnaissance and vulnerability enumeration skills through hands-on exercises.

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