Customer Support Human Resources

Nytia Wilson

*********@*****.*** * 757-***-**** * Dallas,TX

EXPERIENCE:

Fiserv- Fraud & Dispute Associate- Omaha, NE

September 2023- May 2024

Investigating and evaluating claims, and charting the best path to resolution for debit and credit card. Provide quality service to clients to facilitate resolution of research and questions.Send Credits to FI and

Cardholders and Debit as necessary. Verify ATM records to verify cardholders receive cash from ATM. Verify Cardholder info in card management to compare in Fraud documents.

Wells Fargo- Bank Teller- Omaha,NE

May 2023- September 2023

Identify information and services to meet customers financial needs,Support customer engagement by

processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers and Perform routine transactional, operational, and

customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization

FootLocker-Material Handler-Junction City,KS

July 2022- January 2023

Efficiently and accurately process orders by packing merchandise for shipment to stores and

customers,Processes Return to Vendor,Customer,

returned and liquidation items in accordance with

procedures,Ability to work in a fast-paced

environment. Look into and report possible fraud on clients profile.Scan items for Fraud.

Kansas Department of Children and Families-

Human Resources Assistant -Junction City,KS

November 2021 - July 2022

Provide direct program and clerical assistance to the Economic and Employment Support Services

Unit.,Determines the client’s needs and refers to the appropriate person for assistance or takes the necessary information to make an appropriate referral for the customers. Supports the BPM process by receiving

initial Economic and Employment Support

applications; screens and registers applications, which involve inquiry of customer information in agency

computer systems, saving existing or creating new

customer information and case number information as necessary.For the purpose of receiving requests for Medical or information pertaining to DCF services and programs, you will have daily contact with clients and co-workers.

RobertHalf/Atlantic Union Bank- Ruther Glen,VA

— Quality Assurance- Call Center

November 2019 - June 2021

Ensures that the final product observes the company's quality standards over PPP Loans, Beneficial of

Ownership and Customer Due Diligence (CDD)

prepares and executes legal papers with accuracy.

Adhere to all applicable laws and regulations

governing bank operations, including compliance with the Bank’s BSA/AML Policy and Procedures.Data

Entry handling of outgoing and assisting customers by answering the Bank's main line. Analyze fraud alerts and account activity for unusual or suspected

fraudulent activity that derive from the bank’s

surveillance monitoring systems and internal/external sources. Analyze online banking activity to identify suspicious transactions or activity. Conduct account investigations and research to determine if further review is warranted. Conduct due diligence, evaluate the circumstances, and recommend appropriate

risk-based actions for any cases of potential fraud; escalate as necessary.

General Excavation Inc.- Warrenton,VA—

Labor/Flagger

July 2018 - September 2019

Work along roads and highways help traffic keep

flowing through a construction zone, despite a

shutdown of lanes.Erect warning and inform the

construction crew of any safety hazards.

Bank of Marion, Marion,VA — Bank Teller

September 2017- February 2018

Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail

deposits. Maintains supply of cash and currency and turns in excess cash and mutilated currency to the head teller. Balance the ATM making sure all deposits and transactions match. Add cash to the ATM and remove customers' deposits.

EDUCATION

Metropolitan Community College - Omaha, NE

Accounting August 2023 to Present

Blue Ridge Job Corps - Marion, VA - Medical

Office Support November 2014 to June 2018

Oscar F. Smith High School - Chesapeake, VA -

Diploma September 2011 - Jne 2014

SKILLS

ATM Troubleshoot and resolve technical issue,ATM

system logs Customer Service, Receptionist,Cash

Handling,Banking,Data Entry,Loan Processing,

Organize,Time Management, Read and Analyze

Information,Handle Multiple Complex Situations

Empathy,Adaptability,Teamwork.Computer Literacy,

Opening and Closing Customer Accounts.

Contact this candidate