Program Manager Quality Assurance

Jayanth Kumar Washington, DC ***** ***********@*****.*** 201-***-**** Page 1 of 4

Jayanth Kumar

Washington, DC 20019 ***********@*****.*** 201-***-**** TECHNOLOGY DELIVERY EXECUTIVE

Strategic Leader Digital Innovator Change Agent Government & Enterprise IT Expert Dynamic and results-driven technology executive with 22+ years of experience driving IT modernization, digital transformation, and enterprise program delivery across government (state and local), healthcare (Medicaid/Medicare), retail, and finance sectors. Visionary leader and influencer with a proven ability to scale cloud-native environments, implement high-impact digital solutions, and direct cross-functional teams in mission-critical projects. Recognized for enabling

$50M+ in cost savings, boosting operational efficiency, and ensuring compliance with HIPAA, PII, and federal/state regulations.

GOVERNMENT ENGAGEMENTS

Over 14 years of consistent engagement with District of Columbia Government agencies, leading large-scale IT transformation, modernization, and innovation efforts. Partnered with executive leadership and cross-functional stakeholders to deliver secure, compliant, and citizen-centric technology solution.

CORE COMPETENCIES

Strategic Technology Planning

Agile/Waterfall/Hybrid Program Delivery

Enterprise IT Modernization

Cloud Migration (AWS, SaaS, IaaS, PaaS)

Contact Center Operations & Optimization

Propelling growth and creating unprecedented returns for companies by maximizing employee performance and driving operational excellence.

Department of Human Services (DHS-GA)

Department of Transportation (DDOT)

District of Columbia Public Schools (DCPS)

Office of the State Superintendent of

Education (OSSE)

Child and Family Services Agency (CFSA)

Department of Healthcare Finance (DHCF)

Department of Employment Services (DOES)

Department of Behavioral Health (DBH)

Department of General Services (DGS)

Department of Licensing & Consumer

Protection (DLCP)

Department of Small & Local Business

Development (DSLBD)

Criminal Justice Coordinating Council (CJCC)

Government & Regulatory Compliance

DevSecOps & Cybersecurity

Cross-Agency Stakeholder Engagement

Budget & Vendor Management

Scalable Architecture & Data Platforms

Jayanth Kumar Washington, DC 20019 ***********@*****.*** 201-***-**** Page 2 of 4 KEY DELIVERY ACHIEVEMENTS

Spearheaded cloud-first transformation across DC government agencies, migrating from legacy infrastructure to AWS Cloud—resulting in $20M+ in cost savings, decommissioning 40+ legacy systems, and improving system scalability and performance.

Modernized the Summer Youth Employment Program (SYEP) at the Department of Employment Services, increasing eligibility rates from 29.1% to 86.1%, reducing intake time from 7.5 days to 1.3 days, and cutting physical documentation dependency by 96%.

Delivered a 508-compliant payment processing portal for DCRA, reducing transaction time from 8 days to 7 hours, improving customer satisfaction from 44.6% to 98.5%, and saving

$8M in support costs via self-service analytics features.

Developed a robust Medicare/Medicaid Cost Reporting System for DC Health, improving reporting accuracy to 97.3%, reducing audit frequency by 70%, and achieving $9.4M in operational savings; ensured full compliance with A-87, GAAP, and Title XIX.

Implemented EZClaim and TriZetto billing solutions, enabling $1.2M+ in recovered revenue and optimizing reimbursement cycles for healthcare providers and group homes.

Led smart city pilot initiatives for DDOT by deploying AI-based parking sensors and meter systems, creating a coinless, app-free real-time parking solution in partnership with NAVIENT, Duncan Solutions, and CivicSmart.

Built a scalable cloud-based contact center (Nextiva, Genesys PureCloud) for DOES, supporting 45K+ monthly calls across 40 Tier II/III agents, significantly improving service responsiveness and availability.

Enforced PII, FTI, and HIPAA compliance by implementing encryption aligned with FIPS 140-2 and IRS PUB 1075, strengthening data protection across all virtual service channels.

Orchestrated full modernization of the State Unemployment Insurance (UI) system, transitioning from mainframes to microservices-based architecture, enhancing performance and user interfaces for employers.

Launched and led an enterprise-wide PMO, improving SLA adherence, ensuring timely project delivery, and maximizing budget efficiency across multiple agency programs.

Designed a 5-year strategic technology roadmap, aligning IT investments with agency growth, and leveraging SaaS, PaaS, and IaaS models for sustainable modernization.

Directed major security and compliance initiatives, including automated key rotation and advanced data encryption (row- and column-level) across multi-agency platforms.

Architected and deployed enterprise AWS infrastructure, utilizing EC2, S3, VPC, RDS, WAF, and Elastic Cache to ensure secure, scalable environments for mission-critical applications.

Transformed IT into a global service delivery model, increasing availability, scalability, and cost efficiency via cloud virtualization and DevSecOps integration.

Led and managed high-performance global engineering teams (onshore/offshore), ensuring timely, secure, and scalable delivery of enterprise applications across diverse technology landscapes.

Jayanth Kumar Washington, DC 20019 ***********@*****.*** 201-***-**** Page 3 of 4 PROFESSIONAL EXPERIENCE

Techflairs, Washington, DC

Chief Technology Officer Apr 2023 – Present

Directed major technology initiatives with clear vision and strategic alignment to business goals across public sector organizations.

Led cross-functional delivery teams (developers, architects, QA, UX) across agile frameworks to deliver scalable, secure, and compliant cloud-first solutions.

Acted as executive liaison, ensured transparency, mitigated risk, and maintained stakeholder alignment across full program lifecycles. CODICE, Washington, DC

Chief Information Officer Aug 2017 – Mar 2023

Oversaw delivery of enterprise modernization programs across multiple DC agencies, including UI systems, healthcare applications, and financial reporting systems.

Managed multimillion-dollar IT budgets, vendor relationships, and contract negotiations.

Championed DevSecOps practices, global delivery models, and strategic technology partnerships.

Developed a 5-year roadmap, aligning IT with agency growth goals while ensuring security and compliance (PII, FTI, HIPAA).

Department of Employment Services (DOES), Washington, DC Senior Technical Project Manager Jun 2011 – Aug 2017

Led modernization of legacy platforms including State UI system and SYEP program.

Achieved dramatic improvements in user experience (eligibility certifications up 57%, intake time down 83%).

Delivered a high-capacity cloud contact center (Genesys/Nextiva), managing 45K+ monthly calls with 40+ Tier II/III agents.

Advance Auto Parts, Roanoke, VA

Technical Project Lead / Solution Architect Sep 2009 – May 2011

Led architecture and enterprise solution delivery to support data-driven sales and operations.

Utilized Microsoft .NET Framework, ASP.NET MVC, Web Services, and SQL Server to develop scalable applications across the retail supply chain. TESCO HSC, Bengaluru, India

Technical Lead / Principal Software Engineer Dec 2005 – Aug 2009

Managed engineering teams in building enterprise-level .NET applications.

Designed scalable back-end systems and contributed to global e-commerce delivery for store planning and merchandising automation.

ADEA Solutions, Bengaluru, India

Software Engineer Jan 2002 – Dec 2005

Delivered full-stack web and desktop applications. Jayanth Kumar Washington, DC 20019 ***********@*****.*** 201-***-**** Page 4 of 4

Designed normalized databases and reusable components to improve system scalability and development efficiency.

EDUCATION & CERTIFICATIONS

Master of Computer Applications (MCA)

Bachelor of Computer Applications (BCA)

Certifications

PMP (Project Management Professional)

Certified Scrum Master (CSM)

Certified Scrum Product Owner (CSPO)

Microsoft Certified Professional (MCP)

Microsoft Certified Technology Specialist (MCTS)

AWS Certified – Multiple Business & Technical Tracks

Certified Metaverse Expert – Blockchain Council

Certified HIPAA Business Associate – IACET

TECHNOLOGY STACK

Cloud & Infrastructure: AWS (EC2, S3, RDS, VPC, WAF, Elastic Cache) Azure Languages & Frameworks: .NET Core, C#, JavaScript, ASP.NET MVC, HTML5, CSS3 DevOps & Tools: Git, Jenkins, Subversion, Rational ClearQuest, ServiceNow, JIRA Database & Analytics: SQL Server, T-SQL, PL/SQL, SSRS, Power BI Security & Compliance: FIPS 140-2, IRS PUB 1075, GAAP, HIPAA REFERENCES

Available upon request.

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