It Support Engineer

Charles Slaustas

**** *********** **, #***, ******* Meadows, Illinois 60008

847-***-**** **********@*****.***

Work Experience

ITW Appliance Components, Des Plaines, IL July 2021 – November 2024

Helpdesk and Desktop technician

Maintain and Update Solarwinds Web Helpdesk issue ticketing system.

Order equipment, prepare and deliver to users.

Evaluate software and hardware needs, and recommend improvements or upgrades.

Refer major hardware or software problems or defective products to contacted vendors for service.

Maintain Helpdesk System with daily Updates problems, and solution performed, or installation activities performed.

Confer with staff, users, and management to establish requirements for new systems or modifications.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Oversee the daily performance of computer systems.

NTT Data for Accession Chicago Hospitals, Chicago, IL January 2018 – July 2021

Site IT technician, and Inventory manager.

Inspect equipment and read order sheets to prepare for delivery to users.

Refer major hardware or software problems or defective products to vendors or technicians for service.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities: in their ServiceNow system.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Maintain Site IT Invertory and Deployed equipment in SeviceNow

Particpate in Monthly audits for IT Equipment instock and deployed. To maintain hospital data secuity and hardware inventory stock levels.

Wolters Kluwer Tax and Accounting, Chicago, IL July 2006 – December 2017

Software Quality Assurance Analyst

Coordinate user or third-party testing.

Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.

Install and configure recreations of software production environments to allow testing of software performance.

Participate in product testing reviews to provide input on functional requirements, product designs, or potential problems.

Monitor bug resolution efforts and track successes.

Design test plans, scenarios, scripts, or procedures.

Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.

Document software defects, using a bug tracking system, and report defects to software developers using the Atlassian Cloud suite: JIRA, Confluence, XRAY modules

Education

Bendictine University, Lisle, IL January 1991 – June 1994

Bachelor's, Computer Science

College of Dupage, Glen Ellyn, IL January 1987 – December 1990

Associate, Management Information Systems

COMPUTER SYSTEMS INSTITUTE, Skokie, IL March 2004 – December 2004

Vocational, Computer Server and Network Engineering

Certifications

CompTIA A+ July 08, 1997 (Grandfathered Non-Expiring)

Microsoft MCP Aug 09, 2004

Citrix CCA Dec 5, 2006

Skills

Android (Operating System)

Remote Access Systems

Incident Management

Triage

Asset Management

User Accounts

Microsoft Teams

Networking Hardware

Microsoft SharePoint

Microsoft 365

Network Switches

System Administration

Windows Servers

TCP/IP

Computer Networks

Auditing

Software Installation

Firewall

Apple IOS

Information Technology Infrastructure Library

Workflow Management

Hardware Troubleshooting

End-User Training And Support

Linux

Virtual Private Networks (VPN)

Network Troubleshooting

IT Service Management

Information Systems

Microsoft Office 365

Desktop Support

Issue Tracking

Peripheral Devices

Computer Hardware

Operating Systems

Technical Support

ServiceNow

SolarWinds ServiceDesk and Web HelpDesk

Atlassian Cloud suite: JIRA, Confluence, XRAY

Remote Help: Microsoft RDC, N-Able Remote, SolarWinds Dameware, VNC

Links

Linkedin Profile – www.linkedin.com/in/c-slaustas-app-deploy

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