Customer Service Digital Forensics

Mason Ebbley

***** ******** **** **, ** *****

Cellphone: 813-***-****

********@*****.***

Personal Statement

I am a tech-savvy and analytical professional with a B.Sc. in Cyber Criminology from Florida State University. My hands-on experience in digital forensics and cybersecurity, developed through rigorous coursework and lab assignments, has given me a strong foundation in data analysis, problem-solving, and investigative techniques. I thrive on tackling complex challenges, whether it's curating high-quality data, collaborating with technical teams, or producing clear, actionable reports. My background combines technical expertise, attention to detail, and a passion for learning-qualities. My goal is to leverage technical expertise and a deep understanding of cybercrime’s sociological aspects to pursue a career in private cybersecurity.

Education

Florida State University, Tallahassee, FL

B.Sc. in Cyber Criminology GPA: 3.4

Relevant Coursework: Digital Forensics, Cybersecurity Fundamentals, Cyber Laws and Ethics, Cryptography

George Steinbrenner High School, Lutz, FL

High Honor Roll GPA: 3.5

Achievements: High Honor Roll, Varsity Wrestling

Experience

Publix

Customer Service Staff

September 2020 – Present

Promoted from cashier to front desk customer service staff in November 2022; responsible for resolving customer service issues and ensuring satisfaction.

Deliver superior customer service, consistently exceeding expectations; recognized with a "My Publix My Part" award.

Efficiently manage day-to-day operations, including cash handling, inventory, and addressing customer inquiries.

Successfully manage a 30-hour workweek while balancing an academic course load, demonstrating strong time management and multitasking abilities.

Homeland Security Investigations Tampa

Summer Internship Program

May 2023 – July 2023

Collaborated with special agents on investigations including cybercrimes, financial fraud, child exploitation, and border security.

Conducted analysis of the dark web, identifying potential federal crimes under the Tampa Field Office’s jurisdiction.

Shadowed and assisted special agents in the use of forensic tools to retrieve deleted and hidden information from electronic devices, observing meticulous processes designed to preserve data integrity. Gained hands-on exposure to techniques such as creating forensic images to ensure original device information was not changed or altered during the analysis.

Gained hands-on experience with investigative tools and methods to track and apprehend criminal suspects.

Assisted in surveillance operations, collecting critical information for ongoing investigations.

Produced comprehensive reports on findings, contributing to case progress.

Bob Sierra YMCA Leaders Club

Participant/Volunteer/Executive Board Member

August 2016 – May 2021

Elected by peers as a board member for the 2020–2021 school year; planned and coordinated weekly club activities.

Organized and executed 20+ events, including the Annual 5K Pumpkin Run and Family Haunted House, impacting thousands of members within the community.

Received “Volunteer of the Year” award from the YMCA in 2020.

Developed leadership, communication, and event management skills through active involvement.

Bob Sierra YMCA Summer Camp

Camp Counselor

June 2020 – August 2020

Supervised 10–15 campers, ensuring safety and engagement in daily activities.

Adapted plans as necessary to address unexpected challenges and maintain group cohesion.

Prepared detailed daily reports to document injuries, behavioral issues, and activities.

Strengthened skills in adaptability, teamwork, and child management.

Technical Skills

Programming & Scripting: Proficient in C++; experience with SQL and Azure virtual machines

Digital Forensics: Hands-on experience with FTK Imager, HxD, Recuva, MFT Stampede, EPS Viewer, and Wireshark (all through FSU coursework and labs)

Data Handling: Skilled in annotating, curating, and documenting digital evidence using industry-standard methods

Problem Solving & Research: Strong analytical and investigative skills developed through academic projects and case studies

Communication: Able to clearly document technical findings and collaborate with both technical and non-technical teams

Contact this candidate