Customer Service Team Member

Mikayah Castillo

Lancaster, TX ***** @ 469-***-**** @ *******************@*****.***

EDUCATION

Bachelor: Social Work

East Texas A&M University - Commerce, TX

PROFESSIONAL SUMMARY

Dynamic and dedicated professional with experience at Bojangles’ Famous Chicken 'n Biscuits, excelling in

customer service and teamwork. Known for maintaining a positive attitude and achieving efficiency in high-

pressure environments. Skilled in cash handling and problem-solving, consistently contributing to team success

and enhancing customer satisfaction.

SKILLS

+ Customer service + Problem-solving

+ Positive attitude + patience and efficiency

+ Teamwork and collaboration

Work History

‘Team Member, 07/2023 - 02/2024

Bojangles’ Famous Chicken 'n Biscuits ~ Lancaster, Tx

+ Kept work areas clean, organized, and safe to promote efficiency and team safety.

+ Learned all required tasks quickly to maximize performance.

+ Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy

periods.

* Contributed to team success by completing jobs quickly and accurately.

Sales Associate, 09/2023 - 12/2023

DILR ~ DeSoto, TX

+ Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific

merchandise.

+ Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy

in all financial exchanges.

* Built relationships with customers to encourage repeat business.

+ Managed returns, exchanges and refunds in accordance with store policy.

Carhop Server, 01/2022 - 05/2022

Sonics Drive In ~ Lancaster, TX

+ Maintained a positive attitude even during high-stress periods, contributing to an uplifting work

environment for both colleagues and guests.

+ Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food

handling and preparation.

+ Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the

onganization as a whole.

+ Handled cash transactions accurately, providing correct change and processing credit card payments

securely.

ACCOMPLISHMENTS

I was a competitive singer in high-school, in which i have won several awards. also participated in many

community activities which included volunteering for a high-school autism olympics and I've completed many

hours of community service.

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