Systems Engineer Senior It
Resume:
DEVEN STOREY
Denver, Colorado
*****.******@*****.***
www.linkedin.com/in/deven-storey-it
SUMMARY
Senior IT Systems Engineer with 10+ years of experience designing, implementing, and securing hybrid infrastructure environments. Proven expertise in datacenter operations, cloud architecture (Azure, AWS), Infrastructure as Code, and DevOps practices. Adept at driving automation, improving system availability, and mentoring junior engineers to elevate team capability. Strong background in SSO integration, compliance alignment, and scalable IT operations in enterprise and startup environments. TECHNICAL SKILLS
● Cloud Infrastructure (AWS, Azure)
● Infrastructure as Code (Terraform, Ansible)
● CI/CD Pipelines DevOps Automation
● Virtualization Containers (Docker, ECS)
● Scripting (PowerShell, Bash, Python)
● Backup & DR (AWS Backup, NetBackup, Cohesity)
● Identity & Access Management (Okta, Azure AD, SAML/SSO)
● Endpoint Management (Intune, Jamf Pro)
● Network & Security (Meraki, Palo Alto, Cisco)
● ITIL, Security Compliance (SOC2, HITRUST)
PROFESSIONAL HIGHLIGHTS
● Onboarding Automation with Okta, Intune & Jamf – Freshworks Designed and deployed a fully automated onboarding system integrating Okta, Intune, and Jamf, enabling day-one access to critical systems and automated device provisioning. Cut manual effort by 8+ hours per week and improved provisioning accuracy by 90%.
● Hybrid Identity Integration & SSO Expansion – Freshworks Led company-wide SSO/SAML integration across over 100 SaaS applications using Okta and Azure AD, improving access control, user experience, and reducing identity-related IT tickets by 40%.
● Disaster Recovery & Endpoint Security Optimization – Freshworks Implemented automated device deployment policies and endpoint security baselines in Intune and Jamf, aligned with HITRUST/SOC2 compliance requirements. Reduced endpoint misconfigurations and improved DR readiness across hybrid environments.
● SLA Uplift via AI and Ticketing System Overhaul – Freshworks Revamped ticket routing and queue management in Freshservice, introducing Slack-integrated AI response bots and regional escalation workflows. Increased SLA compliance from 70% to 99.5% and reduced Tier 1 ticket volume by 30%. EXPERIENCE
FRESHWORKS, Denver, Colorado
Team Lead, Senior Systems Engineer, 2020-2024
● Automated onboarding workflows using Okta, PowerShell, Intune, and Jamf, saving 8+ hours/week and reducing manual errors.
● Led company-wide SSO/SAML integration for 100+ SaaS tools, streamlining access control and enhancing security posture.
● Developed and enforced endpoint policies for macOS and Windows through Jamf Pro and Microsoft Intune, supporting compliance (SOC2/HITRUST).
Deven Storey, Page 2
● Resolved escalated infrastructure issues and partnered with InfoSec to remediate vulnerabilities and implement zero-day response processes.
● Improved SLA performance from 70% to 99.5% by restructuring ticket queues, regional routing, and deploying AI-powered support in Slack.
● Delivered process documentation, runbooks, and internal knowledge bases to accelerate ticket resolution and enable Tier 1 autonomy.
LONG VIEW SYSTEMS, Denver, CO
Systems Consultant, 2017-2020
● Designed infrastructure upgrade roadmaps for SMB and enterprise clients, aligning IT strategies with uptime, performance, and compliance goals.
● Led creation of desktop lifecycle management workflows, implemented SCCM imaging, and improved customer retention by 40%.
● Provided hands-on administration and troubleshooting of Cisco firewalls, Meraki switches, and Fortinet routers in multi-site client environments.
● Coordinated with client security teams to conduct vulnerability assessments and enforce mitigation strategies per audit guidelines.
● Authored IT runbooks and SOPs for client environments, enhancing repeatability and reducing resolution time during escalations.
● Acted as a technical liaison between stakeholders, vendors, and engineering teams, ensuring seamless execution of IT modernization projects.
SCHLUMBERGER, Denver, CO
Senior Service Analyst, 2012-2017
● Delivered technical support for complex infrastructure systems in compliance-heavy environments, managing 50+ tickets/day with ITIL-aligned methods.
● Supported RDP-based remote platforms and backend services, minimizing downtime for critical field operations in oil & gas.
● Created internal knowledge base articles and training documentation to support new team members and reduce service desk escalations.
● Identified and resolved infrastructure and security issues by collaborating with compliance and network teams on audit readiness.
● Acted as backup team lead, maintaining shift reports and ensuring 24/7 service continuity through proactive issue tracking.
● Facilitated improvements in service delivery by mentoring junior staff and promoting adherence to standardized troubleshooting protocols.
EDUCATION
METROPOLITAN STATE COLLEGE OF DENVER, Denver, Colorado Associate Degree in Computer Science
CERTIFICATIONS
Jamf 100
Microsoft Certified: Azure Fundamentals
A+ CompTIA IT Certification
Security+ Comptia IT Certification
ITIL Foundation Certification
Deven Storey, Page 3
Contact this candidate