Customer Service Medical Assistant

Shani Hawkins

**** ******* ******, ****** *****, MD 20748

Phone Number: 301-***-****

Email : ************@**.******.***

Nadar A Dakak Cardiac Office, Glendale, MD

September 19,2024- Currently Working Here

While working at Nadar A Dakak Cardiac office I am a medical assistant, scheduling patients, vitals, phlebotomy, administering EKGs, rooming patients, and lastly billing and coding.

Madrag Clothing Store, Oxon Hill, MD

July 7, 2023- October 17,2023

While working at Madrag my main responsibilities were to help the customers, customer service, stocking, inventory management, and cash handling.

Sally Beauty, Clinton, MD

September 21, 2021-January 2, 2023

While working at Sally Beauty my main responsibilities were to work on the front floor as a beauty advisor. Customer service and helping customers with product knowledge, stocking, and inventory management. I later became a key-holder for the store which gave me experience with cash handling.

Happy Paws LLC Dog Boarding and Vet Clinic, Washington DC, DC

March 15, 2023- June 4,2023

While working at Happy Paws my main responsibilities were customer service and front desk assistant. I also would take care of animals that were seen for boarding and daycare for the pets.

Education Fortis College Landover, MD

November 17, 2024 – Current

Graduation Year September 19, 2024

Friendly High School, Fort Washington MD

Graduation Year May 17,2019

Honor roll majority of 11th-12th grade

Overall GPA 3.2

Skills, Experience, Certifications

Customer service experience

Cash handling (Cashier experience)

Key holder

Time Management skills

Stocking and Inventory

Laboratory Experience

CPR Certified

Phlebotomy Experience

Childcare Experience (volunteering)

Patient Vitals

People Care

Problem solving

Communication written and oral

Clinical Experience such as injections, ekgs and ecgs

Leadership

Volunteer Dance Coach for Friendly High School

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