Quality Assurance Director

Ryan Talbot

+1-310-***-**** **@*************.*** Idaho Falls, ID 83401

WORK EXPERIENCE

Director - QA Dept, CloudVirga (A Stewart Title Company) June 2021 - April 2025

● Hiring and Managing an Onshore team to replace an Offshore Team, supplementing with Automation.

● Assisted with an Agile Transformation, for Legacy and New Modernized Platforms.

● Focused on Code Quality, Development Timelines, and Calculation Verification.

● Utilized Browserstack for Mobile Responsive coverage.

● Increased output while lowering overhead more than 300%.

● Data Analyst / Entry, and Integrity

● Projects included:

Legacy Mortgage Web Apps, New Modernized Mortgage Web Apps, Parent Company Title Web Apps

Quality Assurance Manager, SMARTACTION LLC

November 2019 - April 2021

● Lead on-site and remote QA team.

● Acted as JIRA Administrator.

● Assisted with an Agile Transformation, including triage as the QA representative in all Engineering meetings / Scrum.

● Manual Testing for AI driven Voice applications. Manual Testing for text and web based chat applications. Automation Testing for Test Case repeatability and API.

● Test Data generation and SQL query based testing. Splunk for data analytics and stat monitoring.

● Projects included:

AAA, FiveGuys, PizzaHut, MGM, GolfNow, Appriss, Aspirus, Choice Hotels, GetARoom Quality Assurance Manager / Game Designer, HOSTILE SHORES LLC July 2012 - November 2019

Quality Assurance Lead, MINDSPARKTECH (AUTICON)

October 2015 - July 2018

● Covered Test Case Management, and API / Click-and-Record Automation.

● Assisting / Developing a Strategy to expand; Marketing, Business Acquisition, and Client Services.

● JIRA, Rally, TestRails, and other tools for bug tracking and test case management. Lead manual testing / defect management, as well as data driven testing / validation efforts across multiple projects, including mobile applications.

● Instructor for the MindSpark Training Academy (MTA) training individuals on the Autism Spectrum the skills to become a professional Quality Assurance tester.

● Projects included:

Cast and Crew, WarnerBros, SeaFoodWatch, Flying Mollusk, Optimity Advisors Quality Assurance Manager, JUKIN MEDIA INC JUKINMEDIA.COM AND FAILARMY.COM October 2013 - July 2014

Quality Assurance Specialist / Security Specialist / Product Analyst, FOX INTERACTIVE MEDIA April 2008 - June 2012

EDUCATION

Art Institute of Santa Monica

Bachelor's Degree, Game Art and Design

Game Art and Design

Communications

Computer Science

Ashford University Online Division: Communications, El Camino College High Honors, General Education

El Segundo High School

High School Diploma

SKILLS

Artificial Intelligence, Autism Spectrum, Azure, Case Management, Customer Service, Data Analytics, DevOps, Games, Instruction, Jira, Managing Crews, Manual Testing, Mobile Device, MySQL, Quality Assurance, Scripting, Special Needs Education, Splunk, SQL, Team Building, Technical, User Experience

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