Pharmacy Technician Customer Service

Rachel Hollis CPhT – Pharmacy Technician Specialist

706-***-**** ******.******.****@*****.*** Columbus, GA 31907 Bold Profile PROFESSIONAL SUMMARY

Dedicated and adaptable Pharmacy Technician Specialist currently pursuing formal certification, with prior hands-on experience supporting pharmacists in prescription preparation, medication dispensing, and customer service in fast-paced pharmacy environments. Brings over 9 years of experience as a non-medical caregiver, demonstrating a strong foundation in patient care, communication, and attention to detail. Proven ability to thrive in high-pressure situations, quickly grasp new concepts, and support organizational goals with reliability and professionalism. Committed to delivering high-quality service and contributing to team success in both clinical and retail pharmacy settings. PROFESSIONAL SKILLS

• Receive and process prescription requests from patients and those sent electronically from doctors’ offices

• Accurately count, weigh, pour and mix medications

• Prepare accurate prescription labels and package prescriptions

• Prepare and process insurance claim forms and manage inventory EDUCATION

Pharmacy Technician Specialist Program

PTCB – CPhT Certified (In Progress)

MedCerts Livonia, MI

Associate of Science in Health Sciences – Pharmacy Technician Ultimate Medical Academy Clearwater, FL

PROFESSIONAL EXPERIENCE

Caregiver

Self-Employed Columbus, GA

Jul 2024 - Present

Jan 2015 - Jan 2019

Jun 2019 - Dec 2025

• Delivered comprehensive in-home care for clients with Alzheimer's, Dementia, and post-stroke recovery, including bathing, feeding, medication assistance, and mobility support to ensure comfort and safety

• Coordinated and attended medical appointments, home health visits, and physical therapy sessions, serving as a legal representative and Power of Attorney to manage healthcare and financial affairs

• Maintained a clean and safe living environment by handling housekeeping, meal preparation, grocery shopping, and personal hygiene assistance to support daily living needs

• Monitored vital signs, administered medications, documented health changes, and communicated with healthcare professionals to ensure consistent and accurate patient care Registered Pharmacy Technician

CVS Health Target Pharmacy Columbus, GA

Jan 2016 - Dec 2019

• Entered and processed over 200 daily prescriptions using RXConnect pharmacy software, verifying insurance coverage and ensuring accurate data entry in a high-volume retail setting

• Assisted pharmacists in prescription preparation and distribution, including counting, labeling, and pricing medications in compliance with state regulations and safety standards

• Provided exceptional customer service by addressing inquiries, resolving issues, and educating patients on prescription and over-the-counter products both in-person and over the phone Registered Pharmacy Technician

Walmart Columbus, GA

Jan 2019 - Dec 2019

• Processed insurance claims, resolved coverage issues, and collected co-payments while maintaining accurate financial records and providing excellent customer service

• Accurately prepared and dispensed medications by counting, measuring, compounding, and labeling prescriptions in accordance with regulatory guidelines

• Educated patients on medication usage, dosage, and side effects while facilitating communication between patients and pharmacists for consultations

Registered Pharmacy Technician

Kmart Pharmacy Midland, GA

Jan 2015 - Dec 2015

• Interpreted and filled prescription orders with precision, ensuring all delegated pharmacy tasks were performed in compliance with state regulations and protocols

• Prepared medications by mixing, counting, labeling, and packaging prescriptions accurately to support safe and timely patient care

• Communicated with patients and healthcare providers, answered phone inquiries, and provided timely assistance regarding prescriptions and pharmacy service

• Maintained inventory of over-the-counter and prescription medications, performing routine pricing, restocking, and documentation to support daily operations

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