Project Manager Cyber Security

Sarah Collins Staten Island, NY • 646-***-****

*********.******@*****.*** • linkedin.com/in/sacollins Results-driven project manager with expertise in IT infrastructure rollouts, client relationship management, and strategic execution. During the past six years, I have successfully led high-profile technology projects, managed IT budgets and procurement. Additionally I have overseen complex network expansions for both business and educational institutions.

● Created the onboarding framework for new clients consolidating the onboarding efforts to one month, increasing the MRR faster.

● Instrumental in the rollout of the cyber security offering, creating the project management roadmap and expanding into a new line of business for the company.

● Integral in automating the process of which projects got handed off from sales to the PMO office, increasing capacity for the team and streamlining operations. Professional Experience

Charter Technology Solutions, New York, NY December 2018 - November 2024 PMO Manager

● Managed coordination and assignment of CTS’ entire project portfolio totaling $900k in annual revenue.

● Supervised three project coordinators responsible for scheduling and managing calendar modifications and change requests.

● Collaborated with the engineering manager to assign projects to internal experts based on skill levels.

● Tracked project progress, required skill sets, and key data on network build outs, cybersecurity, and onboarding initiatives.

● Monitored inflight projects to ensure resources assigned were appropriate for planned workload for new build outs, cyber security, or onboardings.

● Improved project resolution time and client satisfaction by providing support to 5 project managers.

Solutions Expert

● Responsible for all large-scale build out design projects and network quotes for internal design team for projects $50k or greater.

● Designed four new build outs and developed expansion plans for multiple client locations.

● Led the sales efforts for expanding the internet resale line of business with recurring upgrades or net new lines.

● Developed and implemented a roadmap for cybersecurity project management, and rolled out program to six clients.

Senior Client Manager

● Led the onboarding of the company’s largest client to date, integrating a five-location school network.

● Worked closely with Directors of Operations (DOOs) to implement improved tracking systems for equipment, overseeing a QA review of 4,000 staff and student devices.

● Collaborated internally with the operations team regularly on client billing and payment statuses.

● Coordinated with the operations team on client billing and payment tracking.

● Maintained data tracking for equipment end-of-life cycles to support budget planning. Client Manager II

● Managed high-profile clients with complex networks and IT needs.

● Supervised two client managers while assisting with client transitions.

● Designed and managed large-scale network expansion projects, including new build outs and office relocations, ensuring completion within three months.

● Played a key role in broadband internet sales, a significant revenue source for the company. Client Manager I

● Managed IT budget projections for schools and nonprofits.

● Partnered with Executive Directors and DOOs on fiscal planning, SOW creation, and EdTech deployments.

● Acted as project manager for IT infrastructure installations, coordinating engineering teams and third-party vendors.

● Navigated government funding cycles and RFP applications (USAC) to ensure broadband and hardware upgrades remained on schedule.

Innovative Communications Concepts, New York, NY April 2012 - December 2018 Service Manager

● Managed the customer service department for a telecommunications company supporting over 500 clients.

● Liaison between clients and internal staff, ensured efficient communication and service delivery.

● Oversaw incoming service requests, collaborated with the sales team, and ensured client satisfaction.

● Supervised 10 field technicians and six in-house engineers on wiring projects and system troubleshooting.

● Scheduled resources for new installations and coordinated national vendor support for upgrades and rollouts.

● Handled billing dispute resolution and closed service tickets for accounting processing. Education - Marywood University

Scranton, PA - Bachelor of Fine Arts, Graphic Design

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