Scrum Master Project Management

Adhi Gopalam

+1-201-***-**** ***********@*****.*** LinkedIn

Experience Summary

Adhi Gopalam is a Certified PMP, Azure AI, Scaled Agile Trainer (SAFe SPC), SAFe Scrum Master (SSM) and RTE with over 15 years of experience in independently managing mid-to-large projects with experience in Healthcare, Pharmaceutical (FDA Regulated), Banking and Retail industries. Exceptional organizational, technical reporting, auditing/analysis and communication skills.

He also has Agile Project Management experience of the full project life cycle including requirements gathering, Scheduling and facilitating key agile ceremonies, velocity planning, obtaining and managing resources, conducting daily stand-ups, burndown charts, Demos, Retrospectives, Process documentation, managing budget, and project execution, deployment, and closure with a multicultural team in geographically distributed environments.

The key to Adhi’s success is the ability to provide solutions to complex challenges with clear communication between teams and stakeholders.

Professional Strengths:

•Agile Project Management

•Artificial Intelligence (AI)

•Scrum Master/Coach

•Generative AI (GenAI)

•Agile Release Train (ART) Management

•Machine Learning

•Quality Assurance

•Deep Learning

•DevSecOps and Security Management

•Large Language Model

•Deployment of Best Practices

•Prompt Engineering

•Process re-engineering

•Generative Model Management

Technical Skills:

Methodologies

Agile, Scaled Agile (SAFe), LeSS, Nexus, XP, DSDM, RUP, UML, Six Sigma, CMM, Waterfall, Spiral, V-Model, OOAD, ISO,

Change Management

Remedy, JIRA, SM7, ServiceNow, Jira Align, HP ALM

Technologies

SAP, SFDC, PLM, .Net, Java, iOS, Android, Kafka, Zephyr, PostgreSQL, ChatGPT

Security Tool

Veracode, SonarQube, Fortify, Checckmarx, OWASP ZAP, Container Scanners, Synk, BurpSuite, BlackDuck

SAP Module

R/3, ECC & S4 HANA – SD, MM, EWM, RAR & SM

Business Modeling

ADO, Rally, JIRA, Trello, Confluence, Rational Rose, Microsoft Visio.

DevOps Tools

GHA, GitHub, BitBucket, SwaggerHub, NewRelic, PhraseApp, Chef, Ansibble, Maven, Docker, Kubernetes, Splunk, Jenkins

Validations

FDA’s regulations – CFR 21 Part 11, cGMP

Experience

Mc Donald’s, Remote Mar ’20 – Present

RTE/Coach

Project: Global Mobile Application (iOS/Android), Platform and DevOps teams

Responsibilities:

Leading Enterprise Agile, Lean & SAFe implementations, transformations, governance & sustainment activities for multiple ARTs, Agile, Scrum & Kanban teams to successfully complete contracted work through constant, clear communication, strong leadership, mentoring & development of relationships amongst team members, client peer group & all stakeholders.

Led cross-functional Agile teams in delivering AI/ML initiatives, including GenAI RAG setup, model fine-tuning, distillation, and MLOps implementation

Led Agile teams in developing innovative ML solutions, leveraging advanced OCR and deep learning to automate component identification

Managing reports and resolution of issues, risks, and dependencies, proactively identifying potential planning gaps, implementing mitigations to risks, and driving actions to close issues. Supports various project management, agile lifecycle management and content management systems and reporting tools for ensuring adherence to processes, best practices and report KPIs and delivery/performance metrics.

Facilitates all the program level meetings such as Scrum of Scrums, system demos and inspect and Adapt, PO Synch, PI readiness, PI planning and ART synch.

Saved Over $2 Million revenue to the organization by introducing new technologies and trends.

Coach a globally distributed team; helping recognize value of Lean and Systems thinking based transformation.

Presentation and reporting of KPIs across the ARTs during the portfolio status review meetings with senior leadership.

Drive Agile Transformation for multiple product teams, releases and markets across US, CA, UK, DE & AU

Lead and influence agile way of working for teams from USA, Brazil, Hungary and India

Deliver continuous improvement and predictability for distributed teams.

Implemented Single Trunk Deployment process for the US, CA, UK, DE & AU markets.

Leverage Jira, Confluence, Miro, Microsoft Teams and Jenkins to drive alignment, accountability, and transparency across multiple releases.

Coach product managers, business analyst and architect in backlog refinement process

Drive alignment on product dependencies across multiple cross-functional teams

Conduct and coach team on all sprint cadence meetings during an iteration.

Be the servant leader to team in helping team remove impediments for the team.

Partner with release manager in planning and execution of product support for deployments, testing using Zephyr and preparing the release to production.

Plan, execute and improve gating integration testing and trunk releases.

Process Excellence – Defect reporting within test environment and continuous attention to technical excellence

Worked across teams within the Development Life Cycle to ensure product criteria.

Lead data analytics channel for the program; guiding business on app usage, feature adoption, feedback loop, etc.

Environment: MobileApp, iOS, Android, Bit Bucket, GHA, Jenkins, Web Services, JIRA Align, Zephyr, Confluence, SwaggerHub, NewRelic, PhraseApp, mParticle, AppCenter, Charles, InVision/Figma

Petco, Rhinelander, WI Mar ’18 – Mar ‘20

Sr Scrum Master/RTE (Scrumban/SAFe/DevOps)

Project: TOPS migration, Membership, Loyalty & Pet Insurance

Responsibilities:

Provided guidance on Scrum practices to achieve product goals.

Helped to create a safe agile ecosystem to encourage growth and continuous improvement.

Worked with cross functional and DevOps teams to identify risk, dependencies to help collaborative effectively and efficiently.

Helped in providing a transformation strategy to leadership in guiding teams from waterfall to agile frameworks to deliver product goals.

Periodically tracked the health and progress of agile teams and provided feedback for improvement and growth.

Help build a safe Agile ecosystem where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.

Worked with leadership and management to provide support and guidance to help the delivery teams.

Assisted other agile coaches in Scaling agile practices through the organization.

Facilitate a collaborative workspace to assist in effective decision making, conflict resolution.

Helped in developing a communication plan to leadership providing transparency in progress at a regular cadence.

Coached the Product Owner on backlog management and product prioritization.

Assess the Scrum Maturity of the team and organization and coach team to higher levels of maturity.

Document communication plan change management plan and escalation plan

Ensure that Definition of Ready (DoR) and Definition of Done (DoD) are followed and validated prior to push to development and production respectively.

Developed executive Metrics and KPI reports like Velocity trends, Commitment Reliability, Capacity Utilization, Estimate Variance, Scope Change, Defect Leakage and Backlog Health

Implemented Scaled Agile Framework (SAFe) with multiple ART and facilitated Program Increment (PI) planning events across organization.

Onboard/coach/train new team members to understand and implement fundamentals of iterative development, other processes and methodologies and leverage them to provide value to the team and the enterprise.

Managed Continuous Delivery solutions using GitLab, Chef, Octopus Deploy, Ansible, Jenkins etc.

Successfully migrated on Premises Server environment to AWS Cloud

Managed and groomed JIRA tickets, and project backlogs

Created and managed daily stand up, grooming session, SOS, and respond daily activities.

Working in JAVA, and .Net environment to achieve application development for store facing applications.

Environment: OMS, AWS, GitHub, Jenkins, PICK Basic, ColdFusion, Web Services, JIRA, Zephyr, Trello, Confluence, Corrello, SoapUI & MS Projects

Blackbox, Pittsburgh, PA Jun ’17 – Feb ‘18

SAP Scrum Master

Project: BEST (SAP and ServiceNow Integration)

Responsibilities:

Working closely with the teams through agile events coaching on performing the activities, playing the roles and generating artifacts based on SAFe and Agile best practices.

Successfully migrated projects from Waterfall to Agile-Scrum and ensure team adopt agile way of working.

Trained teams in Agile, SAFe, Kanban, Confluence, and JIRA tool implementation

Organized and facilitated Sprint planning, daily stand-ups, reviews, retrospectives, sprint/release planning, demos and other Scrum-related meetings.

Utilize backlog, understand roadblocks and conduct sprint meetings such as Daily Stand ups, Sprint planning’s, Backlog refinements, Retrospectives and Demonstrations

Ensuring Implementation of TDD driven development related to WRICEFs and User Stories

Analyzed the Product Backlog along with PO, performed ambiguity reviews and communicated the inconsistencies to the Configuration Team

Constant coaching team on E2E process of Order Management related settings such as Order to Cash (OTC), Sales document types, Pricing Procedures, Item Categories, Schedule Lines, Outbound Delivery types, Contracts, Return Orders and Billing

Management of the Test Data availability in Test environment through LSMW and BDC

Work closely with other scrum teams to facilitate planning and execution of programs.

Ensured that the User Stories meet the INVEST principal (Independent, Negotiable, valuable, Estimable, Small, Testable)

Communicated the status of the Product Backlog Item to product Owner and external stakeholders on a regular basis.

Helped the Product Owner to prioritize the Product backlog items (PBI's) for developing Sprint tasks by taking suggestions from the cross-functional development team using Kano model.

Helped the team stay focused by removing impediments, protecting them from distractions and keeping team meetings lean and efficient.

Created and maintained information tools: sprint board, burn-down charts, burn-up charts, progress dashboards, etc.

Used JIRA for drafting the User Stories and managing the requirements and defects track.

Implementing Acceptance test based driven development (ATDD) and BDD development.

Environment: ServiceNow, Salesforce.com (SFDC), Kronos, ADP, SAP S4 HANA – MM, SD, SM, EWM, RAR, HR & FI/CO, SAP PI, FIORI, Web Services, JIRA & Blue works live

Philips Healthcare, Andover, MA May ’08 – Jun ‘17

PM/Scrum Master

Bose Corporation, Stow, MA Nov ’07 – Apr ‘08

SAP BA/QA

Multiplan, Naperville, IL Nov ’06 – Oct ‘07

Sr. Business Analyst

Federal Reserve Bank, Richmond, VA Jul ’05 – Oct ‘06

Business Analyst

Calamos Investments, Naperville, IL Dec ’04 – Jun ‘05

QA Analyst

Training, Certifications & Affiliations

SAFe Program Consultant (SPC) – 5.1 / 6.0

SAFe Release Train Engineer (RTE) – 5.1 / 6.0

Certified Scrum Master (CSM) – Scrum Alliance

Robotic Automation Process (RAP) – UiPath

Azure AI Fundamentals (AI-900) – Microsoft

PMI - Project Management Professional (PMP)

Published & Presented / Awards

Contributor in Philips Healthcare SAFe case study

ohttps://www.scaledagile.com/case_study/royal-philips/

Microsoft AI Certification

Higher Education

Southern New Hampshre University – Master’s in Information Security ++

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