Information Technology Customer Support

Sean Markland

**** ******* **.

Tallahassee, FL *2303

Phone: 850-***-****

E-mail: ************@*****.***

Objective Driven by a passion for leveraging technology to solve real-world challenges, I founded Landmark Tech Solutions Inc. My journey, reflected in over two decades of experience, has been centered on bridging the gap between intricate technical landscapes and practical business outcomes. At Landmark Tech Solutions Inc., I'm dedicated to providing tailored IT solutions, focusing on managed services, cloud solutions, cybersecurity, and IT consulting. I thrive on understanding each client's unique needs and crafting strategies that address their current challenges and lay a robust foundation for future growth and success. My commitment extends beyond just implementing technology; it's about building lasting partnerships and empowering businesses to thrive in today's dynamic digital environment. Experience 2021-Current DEO Tallahassee, FL

ECM Consultant

Analyze, monitor, and implement OnBase DIP, API indexing, and scanning ingestion for statewide claims process.

Perform IBM Content management performance tuning and work with IBM customer support to troubleshoot production issues.

Serve as Project Lead on design/implementation of FileNet P8 platform.

Provide operational and technical support for software testing, upgrades, patching, and projects implementation for Open Text Blazon Enterprise

Documented and implemented ETL methodology to convert unstructured data using PowerShell and SSIS packages.

2017-Current FLDFS Division of Rehabilitation and Liquidation Tallahassee, FL Business Applications Systems Administrator

Architect enterprise document management system and its’ workflows using IBM’s FileNet Navigator platform for high availability integration.

Provide advance Microsoft Windows Server administration

Manage VMWare software for virtualized server deployment and administration

Create scripted automation for SQL databases to execute backups and server migrations and monitoring.

Conduct installations, configurations, updates, and administer SQL Server Management Studio versions 2008, 2012, 2014, and 2016. 2010-2017 Image API, Inc Tallahassee, FL

Enterprise Application Administrator

Provided and Coordinated customer assistance to resolve technical issue s on a series of enterprise class applications.

Planned, documented and, implemented system designs and deployments with Business Analysis, Developers, Project Managers, and QA Analyst.

Scripted automation for application code release.

Configured and performed SQL Database maintenance, database tuning, and database profiling for versions 2005, 2008, and 2012.

Managed virtual servers via VM-Ware, Hyper-V and, AWS

Used SQL Server Reports to manage company productivity and performance KPIs.

2010–2010 Kelly Services Tallahassee, FL

Distributed IT Technician

Ensured technical needs were met for company and customer requests within a timely fashion.

Performed problem resolution, performance tuning, and device modifications under direction of my supervisor and Image API corporate system policies.

Essential in development, testing, and execution of Image API backup policies, disaster recovery plans, COOP (Continuity of Operations) and COG

(Continuity of Government).

Education 1998–2005 Florida A & M University Tallahassee, FL

Bachelor of Science degree in Office Administration Interests EDMS, ECM, Database Management, Web development, and CMS deployment/modifications, ETL, Automations, Scripting.

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