Customer Service Operations Manager

Professional Summary

Skills

Work History

TONY SMITH

**** ***** ****** ******,*******,IL 60637 • 773-***-**** • *********@*****.*** Self-motivated operation manager effective in marketing both tangible and intangible products and services. Expert in operations analysis and management. Persuasive speaker and negotiator. Highly motivated owner who excelled in business recovery and sustainability. Skillfully reversed the direction of declining business through careful analysis and strategic planning. Dedicated to continuous process improvement in the face of rapidly evolving and changing conditions. Extremely results-oriented and proactive in addressing and resolving problems. Talented manager focused on process improvement and on-time project delivery. Budgeting and forecasting experience, with advanced knowledge of Wizard programming. Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations. Meticulous and resilient tasker, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Tech, Retail and Financial. Customer targeting

Operations management

Prospecting

Natural leader

Strategic partnership building

Business recovery and sustainability

Conflict resolution techniques

Inventory control and management

Bank and statements reconciliation

Debt collections

Strong work ethic

Talented negotiator

Customer service relations

Small Business Owner Operator, 11/2005 to 01/2016

AVISBUDGET Chicago Ridge – Chicago Ridge, Illinois Solicited and developed new business accounts by cold calling and networking. Prepared several month-end reports and processed . Maintained exceptional customer service ratings for the company . Reviewed sales and activity reports to measure productivity and meet company performance targets.

Researched public perception of products and services and used information gathered to guide strategy development.

Increased volume of business by 270% by following up on leads, cold calling and networking. Directed targeted marketing efforts that introduced new products and promoted product visibility.

Collision Estimating Software Technician, 01/2000 to 09/2004 Education

CCC Information Services Inc – Chicago, IL

Developed new process for employee evaluation which resulted in marked performance improvements.

Worked directly with HR to achieve to create employee incentive program which boosted tech floor service production significantly and boosted employee morale. Performed initial client assessment and analysis to begin research and software support/repair process remotely.

Worked with Nation-wide auto repair facilities to integrate maintain and repair collision estimating software.

Liason for Insurance adjuster support group for Insurer version of software. NACourse credit continuing education: Electronic Theory Harry S Truman College - Chicago, IL