Customer Service Bottle

**********@*****.***

PAOLA RUBI

MALDONADO

TORRES +1-321-***-****

W O R K E X P E R I E N C E

Greeted guests with a warm, welcoming attitude and created a positive first impression.

Managed waitlists using digital or paper systems, quoted accurate wait times, and ensured smooth guest flow.

Answered phones, took reservations, and provided clear information about the menu and restaurant policies.

Organized seating charts and coordinated table turnover with servers and bussers. Kept front entrance clean and visually appealing at all times. Helped handle guest complaints calmly and professionally, resolving issues or escalating as needed.

Supported servers and staff during busy hours by running food, clearing tables, or helping with takeout orders.

Maintained knowledge of daily specials, events, and menu items to inform guests. Provided excellent customer service in a fast-paced environment while staying calm under pressure.

Trained new hostesses on opening/closing duties, guest interactions, and restaurant procedures.

Clearly explained product features, pricing, and promotions to drive sales and meet monthly quotas.

Used persuasive communication and active listening to understand customer needs and recommend tailored solutions.

Handled objections professionally and confidently closed sales. Accurately entered customer information and order details into CRM systems. Met or exceeded daily performance goals for sales, calls, and conversion rates. Followed call scripts and company guidelines to ensure quality, compliance, and a consistent customer experience.

Resolved customer issues or concerns quickly while maintaining a positive brand image.

Worked closely with team leads and managers to improve call techniques and product knowledge.

Received recognition for top sales performance and consistent customer satisfaction scores.

2018-2022

2023- Present

Hard Rock Cafe- Host

Plymouth Company- sales rep

E D U C A T I O N

HIGH ALTERNATIVE SCHOOL

GPA: 3.5 / 4.0

2018 - 2020

S K I L L S

Communication

Experience

Team player

Fast learner

Fast paced

Customer Service

Phone Etiquette

Professionalism

L A N G U A G E S

Spanish: Fluent

English: Fluent

Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Relieved classroom teacher during breaks and maintained order and structure in classroom.

Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.

Set up visual aids, equipment and classroom displays to support teacher's lesson delivery

Paraprofessional - Kelly services

2017-2018

Experienced and dependable professional with a strong track record across various roles. Quick to learn, easy to work with, and always ready to step up and get the job done. Looking for a new opportunity to bring my skills and experience to a team that values hard work and reliability.

High school diploma

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