Customer Service Representative/Facilitator

SHONTE GIBSON

**** ********** **. ****** ***, TX 75068 · 214-***-****

**********@*****.***

Career Objective: To find gainful and rewarding employment performing customer service duties and educating and training individuals to perform career duties.

EXPERIENCE

MAY 2020-PRESENT

GPS/GBA, OMNI INTERACTIONS

Teach customer service and job skills to GBAs. Facilitate classes for multiple programs and projects. Work back-office tasks for clients. Facilitate continuing education opportunities for GBAs in various programs and projects. Create learning material and educational gigs to enhance GBAs service skills.

AUGUST 2017 – 2020

MATH DEPARTMENT LEAD/ELEMENTARY HOMEROOM, Christian Cottage Prep

Teach multilevel mathematics to elementary, middle, and high school students. Teach multilevel science and history to elementary and middle school students. Teach grammar courses and SAT English preparatory courses to middle and high school students.

AUGUST 2007 – JANUARY 2013

FINANCIAL CONSULTANT, TIAA-CREF

Educate clients on financial decisions. Perform transactions and give financial advice to clients.

August 2006-July 2007 TD Ameritrade

Financial representative/Stockbroker

Educate clients on financial decisions and perform transactions on behalf of the customer based on those decisions.

AUGUST 2004 – JULY 2005

LEAD TEACHER, the plano family ymca

Teach early preschool curriculum to children between the ages of 2-5 years old.

August 2004-August 2006 Fidelity Investments, financial representative

Educate clients on financial decisions. Perform transactions and give financial advice to clients. Perform customer service duties for the customer to ensure a positive experience.

EDUCATION

MAY 2004

BACHELOR OF ARTS-ENGLISH LANGUAGE & LITERATURE/HISTORY, Jarvis christian college

Cum Laude 3.492 GPA

Jarvis Excelsior Teams Scholar

Tom Joyner Scholarship Recipient

Honda Campus All Star Challenge Scholar

Student Government Association treasurer

Alpha Kappa Alpha Sorority member

References available upon request

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