Customer Service Representative

ODECIA HUMPHREY

St. James, Jamaica 876-***-**** ***************@*****.***

PROFESSIONAL OBJECTIVE

Experienced professional with a strong focus on effective communication and meticulous attention to detail. Seeking an available position that allows for positive interactions with customers and the opportunity to further develop my skills. Committed to delivering excellence and achieving the highest level of productivity. SKILLS

• Problem Solving

• Adaptability

• Excellent Listener

• Great Communication Skills

• Customer Service

• Sales Expertise

• Time Management

PROFESSIONAL EXPERIENCE

Customer Service Representative 10/2024 to 03/2025 Radius Global Solutions

• Provided assistance, information and support to customers regarding products or services.

• Addressed complaints, returns and other concerns efficiently.

• Worked with other departments to resolve issues and improve customer experiences. Store Clerk 12/2018 to 12/2019

Pop Fashion

Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.

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Assisted in maintaining a welcoming store atmosphere by keeping common areas clean and inviting for customers.

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• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance. Promotional Sales Representative 05/2018 to 10/2018 Appleton Estate

Provided exceptional customer service during promotional events, addressing concerns promptly and professionally to ensure satisfaction.

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Boosted sales revenue through the effective implementation of promotional strategies and persuasive communication skills.

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• Increased customer engagement by presenting promotional products in an appealing and informative manner. Farmer 09/2012 to 07/2014

Claremont Farming

• Enforced proper storage of crops, fertilizers and materials used in agricultural production.

• Ensured timely planting and harvesting schedules for maximum productivity and minimal waste.

• Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather. EDUCATION

Hopewell High School 2012

• High School Diploma

CERTIFICATION

• Certificate and Training in Entertainment

REFERENCE

Available upon request

Contact this candidate