Customer Service Rep
Resume:
Sandra Stake
North Grosvenordale CT 06255
******@*****.***
Customer focused, Quality driven Customer service representative. Develop and maintain strong relationships with customers, Excellent follow-through and problem resolution skills. Consistent track record of streamlining procedures and processes. Thrives in face paced environment
Excellent computer skills: Microsoft Office 365-Excel= outlook-Skype- Zoom-Google apps. salesforce-Automated work distribution-Image and scanning. ADP and more.
Automated-Health Systems -Marlboro MA Customer Service Rep.
Oct. 2023 to March 22, 2024
●Answer inbound calls from members and internal customers.
●Verify all information is correct and up to date.
●Complete new applications and renew existing eligibility
September 4, 2018 to Nov. 9, 2021- annuity processor
MassMutual- Springfield MA
policyholder specialist
●Process all in-force transactions on annuities in force.
●Answer inbound calls from internal and external customers.
●Research and resolve complicated questions.
October 2018 to December 2018-temporary position
Transcore- Auburn MA - front desk customer service rep.
●Greet customers help them decide which line they need.
●Open new accounts for the EZ-Pass program
●Explain how the program works and answer any questions.
●Process payments, account for draw at the end of shift.
December 2007-August 2018
Sheldon-Palmes Insurance agency - Property and casualty insurance agent
●Greeted customers in a timely manner in front office
●Answer phones and give quotes
●Process payments and write policies Filed paperwork and scanned files into image system
March 2009-December 2007
Insurance Center of Dunnellon-Property and casualty insurance CSR
●Greeted customers and assigned an agent
●Answer all phone calls and direct to agent
●Filed paperwork and scanned files into a new image system
Hanover Insurance Group - August 1993 - December 2007
The Hanover Group where I held several positions.
●Mail room
●Annuity image and indexing
●Annuity new business
●Quality assurance
●Team leader
●Customer service rep
●Inside wholesaler for both Life and Annuity products
●Insurance agent for property and casualty products.
●Front desk responder to all customer inquiries
●Processor for annuity operations
●Direct sales representative for solar panels
●Inbound call center representative
Education
High school graduate from Burncoat Sr. High in Worcester, MA
Northampton Training and skill center in Northampton, MA
Obtained series six license in Nov. 1999
Obtained Property and casualty license in 2009
References upon request
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