Customer Service Specialist
Resume:
Coral Wilson **** Tower Butte Dr
Page, AZ *****
************.****@*****.***
EXPERIENCE
Coconino Health & Human Services, Page, AZ-Public Service Specialist
March 2024 - Current
Conducting intake for all listed programs, Social Services, WIC, Injury Prevention/AZ-Health Zone, Opioid/Tobacco Prevention, Environmental Health, and Vital Records. Providing services for Walk-In Birth Certificates and eligibility for WIC.
Motor Vehicle Division, Page, AZ — CSR 4, Lead
March 2021 - March 2024
Providing services for title work, identification issuance, registration documents, taking road tests and assisting coworkers to ensure efficiency and accuracy. Relieving manager by assisting with scheduling, leading monthly training meetings, and conducting morning staff meetings. Maverik, Page, AZ — Cashier/Kitchen Staff
October 2018 - Current
Cash Handling, Customer Service and providing fresh food to customers in a timely manner.
EDUCATION
Page High School, Page AZ — Diploma
August 2016 - June 2020
PROJECTS
Walk-In Birth Certificates
At Coconino Health & Human Services, there was no prior assistance to the community when providing readily available Birth Certificates. When I started, I was eager to learn more and provide service to our community with learning the legal system and process of Birth Certificates. After my training, I now provide Walk-In Services every Friday. SKILLS
Computer Proficiency: (Microsoft
Word, Outlook, Excel Sheets,
AHDS, DAVE(Vital Records), VPS,
WIC/HANDS 2.0, TEAMS)
Interpersonal Skills with Clients
and Customers..
Leadership Skills: Assisting
coworkers in processing title work,
identification cards and
registration paperwork for
efficiency and accuracy.
Communication via email with
updates/messages for my team.
Active listening during training
regarding de-escalation tactics for
clients and customers.
Presentation skills, being able to
conduct and lead monthly team
meetings and logging what was
discussed.
Resourceful and rapid learner,
becoming a Lead Customer Service
Representative within eight
months of working at Motor
Vehicle Division.
AWARDS
AED/CPR Certified In case of
emergency for interpersonal
and external people(s).
Narcan Certification:
Opioid/Tobacco Prevention at
Coconino Health and Human
Services.
Contact this candidate