Hospitality

Location:

Nairobi, Nairobi County, Kenya

Posted:

May 24, 2025

Contact this candidate

Resume:

+***(*)*********

*************@*****.***

P.O. Box 290**-***** Nairobi

Planning & preparation

Event management

Hospitality management

Customer service

Diploma in Hotel

Management

Kenya College of Commerce &

Hospitality

Renguti High School

K.C.S.E

2008-2009

2001 - 2005

EDUCATION

CORE COMPETENCE

ABOUT ME

I am a highly dedicated, self-driven and motivated professional, who has the ability to meet deadlines and ensure that the highest standards of professionalism procedures are maintained at all times. I am able to undertake a range of functions to ensure accountability and improved service delivery within an organization. I possess a methodical and thorough approach to work. I desire to obtain a meaningful and challenging position that will enable me to learn and gain practical knowledge and skills for the benefit of the organization and me.

WORK EXPERIENCE

English

Kiswahili

GRACE NJOKI WANGUI

H o t e l i e r

Promote and market our products effectively to clients and ensuring clear communication of products benefits, features and value propositions,Address guest complaints and inquiries promptly and professionally, ensuring a high level of satisfaction and providing solutions in line with company policies.

Guest Relation/Cashier

Feb 2020- Present

Eka Hotel

Managing objections

Customer relations

Food & beverage service

Menu planning

Restaurant operations

March 2016- November 2019

Dusit D2

Front Office Agent

Develop and implement effective marketing strategies to promote products, increase brand visibility, and attract target audiences, Take, record, and confirm reservations with accuracy, ensuring customer preferences and

requirements are met and Plan, coordinate, and execute events, ensuring smooth operations and exceptional guest LANGUAGE experiences from start to finish.

REFERENCES

Phone: +254 (0-712-***-***

F&B Manager, Eka Hotel, Eldoret

Walter Yegon

Prepare and serve coffee, espresso-based drinks, teas, and other specialty beverages with precision and consistency, follow standardized recipes for drinks, ensuring the correct measurements of ingredients and proper techniques, Process customer payments, including cash, credit cards, or mobile payments, accurately and efficiently.

Barister/Cashier

June 2012- Feb 2013

Heron Court Hotel

Nov 2010 - Sept 2011

Nomads Palace Hotel

Cashier

March 2014 - Feb 2016

Sirville Brewery & Lounge

Restaurant supervisor/Cashier

Oversee daily activities of restaurant staff, Provide ongoing training and development to ensure team members

understand service standards, menu knowledge, and safety protocols, ensure high levels of customer satisfaction by addressing complaints,managing expectations, and

resolving issues promptly, assist in managing restaurant operations, including scheduling, payroll, and ensuring that the restaurant is adequately staffed during peak hours. Ensure all transactions are accurate, secure, and properly recorded in the system,generate invoices or receipts for guests, ensuring that all charges for services are clearly listed and maintain records of all transactions, including guest payments, refunds, and adjustments.

Jan 2010 - Sept 2010

Green Court Hotel

F&B Waitress

Ensure guests are seated comfortably and assist with menu selection, provide detailed information about menu items, including specials and promotions, and make

recommendations based on guest preferences, Manage multiple tables and guests simultaneously, balancing the demands of taking orders, serving food, and maintaining table cleanliness, Serve food and beverages to customers promptly and efficiently, Take accurate food and beverage orders from guests, ensuring all special requests or dietary restrictions are noted.

OTHER

PROFESSIONAL

POSITION HELD

Intern - Oct 2009 - Jan 2010

Sarova Stanley

Doreen Iminza

Front Office Manager, Dusit D2

Phone: +254 (0-708******

Edward Muthui

Accountant Manager, Sirville Brewery and

Lounge

Phone: +254 (0-729-***-***