Customer Service

IRMA SOPHIA MAYES

Raleigh, NC 919-***-**** *****.******@*****.***

PROFESSIONAL SUMMARY

Cybersecurity-focused professional with a strong foundation in network defense, risk management, and vulnerability assessments. Proven success in client-facing roles, combining technical skills with communication expertise to deliver tailored solutions and safeguard digital assets. Adaptable and driven, with a passion for staying ahead of cybersecurity trends and continuously enhancing system protections.

SKILLS

Network Security, Threat Analysis, Vulnerability Assessment, Ethical Hacking, Firewalls, Encryption, Intrusion Detection Systems, Problem Solving, Database Management, Customer Service, Communication, Teamwork, Adaptability, Spanish (Fluent)

EMPLOYMENT HISTORY

Clinic Manager, Milan Laser Hair Removal – Chapel Hill, NC (Jul 2024 – Present)

Manage daily clinic operations, including staff supervision and client experience oversight.

Drive revenue through successful sales of customized laser hair removal packages.

Consistently exceed sales goals and implement effective sales strategies.

Ensure safety, compliance, and top-tier service quality standards.

Oversee inventory, scheduling, and training for streamlined service delivery.

Build strong client relationships to foster loyalty and retention.

Inbound Sales Representative, Spectrum – Morrisville, NC (Nov 2023 – May 2024)

Engaged customers with high-energy sales tactics and tailored solutions.

Resolved concerns using data-driven insights to build trust.

Overcame objections with strategic negotiation and clear communication.

Tripled sales revenue through expertise in product presentation.

Built long-term client relationships and surpassed sales expectations.

District Sales Trainer, European Wax Center – Raleigh, NC (May 2019 – Nov 2022)

Revamped training strategies to enhance performance across locations.

Delivered interactive training via role-playing, lectures, and simulations.

Managed multiple tasks to meet strict project deadlines.

Provided guest service that drove retention and repeat business.

Mentored teams through innovative, hands-on development.

EDUCATION

Cyber Security, Wake Technical Community College – Raleigh, NC (Aug 2016 – May 2022)

• Strong foundation in network security, ethical hacking, and risk management.

• Hands-on experience with protocols, threat analysis, and vulnerability assessments.

• Skilled in tools like firewalls, encryption, and intrusion detection systems.

CERTIFICATIONS

Licensed Manicurist – North Carolina Board of Cosmetic Art Examiners

REFERENCES

Available upon request.

Contact this candidate