Service Manager Front End

Antonietta Buraglia

Phone: 818-***-**** E-mail: ******************@*****.***

Education

Moorpark College, Moorpark, CA

Graduated - In Progress

School Of Barista, Naples, Italy

-Certificate of Barista Graduated 1998

Orange Coast College, Costa Mesa, CA

Graduated 1996

Adolfo Camarillo High School, Camarillo, CA

High School Diploma Graduated 1995

Work Experience

Lumber City DIY 2020 - Current

Front End Customer Service Manager - Key Holder

• Manage cash flow, in and out of store. Order money and bank deposits

• Created a work flow system for guest contact and checkout procedure

• Manage and oversee inventory on a weekly basis

• In-store personal shopper for retained clientele

• Oversee and manage purchase orders

Italia Deli 2018 - 2019

Front End Guest Services Rep

• Complete line duties with front counter staff

• Multi-tasks to run a successful shift during peak hours with client catering

• Created menu options and delicacy sandwich options for day to day guest Nonna Pizzeria, South Pasadena, CA 2007 - 2017

General Manager

• Monitors a staff of seven to enforce detail-oriented standards

• Completes assorted administrative duties including: inventory orders, organize/ facilitate banquet parties

• Multi-tasks to run a successful shift during peak hours

• Creates schedule to maintain a structured business Union Bank, Santa Ana, CA 2005-2006

Supervising Teller

• Maintained steady customer business through social interactions

• Handled large amounts of money between clients and employee tasks

• Assisted bank managers with store goals to maximize sale goals Wells Fargo, Huntington Harbor, CA 2003-2005

Guest Service Manager Supervising Teller

• Trained tellers proper scripting and sales tactics to help in their development

• Managed large amounts of responsibility with approving teller transactions

• Partnered with Service Manager to enforce proper policy and procedures were in place Il Fornaio, Irvine CA 1995-2002

Key House Barista

• Organized large catering orders and banquet parties for valued guests

• Composed weekly and monthly internet orders - and shipments - to ensure successful business production

• Communicated barista performances using written and verbal forms of communication

• Provided instruction and training to new and existing employees Skills

• Fluent in: English, French, and Italian

• Microsoft Word

• Propane

• Key Cutting

References

Excellent references available upon request.

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