Customer Service Front Desk
Resume:
Guldana Zharylgassimova
Elk Grove, CA 95624
************@*****.***
Professional Summary
Dedicated and customer-focused professional with experience in customer service and operations. Skilled in handling inquiries, resolving concerns, and providing accurate information to ensure customer satisfaction. Currently pursuing CompTIA A+ certification to increase my IT knowledge.
Skills & Competencies
• Customer Service & Support
• Managed Healthcare Enrollment
• Communication & Interpersonal Skills
• Problem-Solving & Conflict Resolution
• Data Entry & Record Management
• Technical Troubleshooting (in progress)
04/2024 – 02/2025 FILE CLERK/RECEPTIONIST, GORALKA LAW FIRM
• Managed and organized legal documents, case files, and correspondence.
• Assisted with client intake, scheduling, and front desk operations.
• Answered calls, directed inquiries, and provided administrative support to attorneys.
• Managed online database, LEAP.
05/2023 – 04/2024 CSR, MAXIMUS (NESCO RESOURCES)
• Maintained detailed records of customer interactions and transactions. Assisted customers with healthcare enrollments, plan changes, and eligibility verification.
• Provided resource information and resolved inquiries with professionalism.
• Ensured policy compliance and maintained accurate records. 07/2022 – 05/2023 OWNER, NGN GROUP INC.
• Operated semi-trucks for long-distance goods transportation.
• Coordinated with dispatch for load assignments and scheduling.
• Completed and verified paperwork for accuracy.
01/2021– 07/2022 SUPERVISOR, LA CONCHA CROWN PLAZA KEY WEST
• Supervised front desk operations and hotel staff.
• Managed reservations, concierge services, and guest relations.
• Proficient in OPERA Room Reservation software.
2017– 2020 DIRECTOR, STELLAR PROMOTION COMPANY
• Managed international wholesale operations for souvenir and promotional products.
• Supervised graphic design, printing, and logistics teams.
• Built and maintained relationships with suppliers and purchasers. 2015– 2017 LAWYER, KAZAKHSTAN INTEGRATED SURVEY DEPARTMENT
• Represented the government in public procurement cases.
• Managed procurement of goods, services, and works for public authorities.
• Ensured compliance with procurement regulations and policies. 2012– 2015 SUPPLY MANAGER, LIMITED LIABILITY PARTNERSHIP STELLAR COMPANY
• Prepared orders for an international wholesaler of souvenir and promotional products.
• Operated embossing machines for leather customization.
• Ensured quality control and timely order fulfillment. 2010– 2012 CUSTOMER RELATIONS MANAGER, LIMITED LIABILITY PARTNERSHIP STELLAR COMPANY
• Managed international wholesale operations, including printing and logistics.
• Built and maintained relationships with suppliers.
• Oversaw production processes to ensure efficiency and quality. 02/2009
English courses, KAPLAN ASPECT OF ENGLISH SCHOOL OF AUCKLAND, NEW ZEALAND
09/2008
Bachelor of International law, Kazakhstan
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