Scrum Master Security Clearance

Marie Blom

*****.********@*****.*** • 434-***-**** • Gainesville, VA

SUMMARY

Established IT professional with 20+ years of experience managing projects, providing system/network administration, and deploying applications. Adept team leader who functions well under pressure and in mission-critical environments and can prioritize project ownership, accountability, and reliability. Also possesses significant process writing plus disaster recovery experience.

EXPERIENCE

Maxar, Sr Configuration Manager

Aug 2024 - Present

· Developed from scratch and lead configuration management activities for a high-profile program, ensuring compliance with Agile/SAFe methodologies and overseeing CM deliverables including:

· Work with the team to create and maintain configuration baselines (development, test, production, etc.)

· Develop or modify CM plans, policies, and procedures tailored to the complexity and scope of the system

· Implement CM discipline for the entire life cycle of systems from initial requirements/capabilities baselines to system end-of-life

· Facilitate boards including Architecture Review Boards, Engineering Review Boards, Configuration Control Boards, Change Advisory Boards, and Authorized Outage Planning

· Systems engineering efforts towards program compliance activities, lifecycle improvements, audits and formal program reviews with leadership and the customer;

· Perform change control and configuration audits

· Manage physical inventory of program assets, implemented CM discipline throughout system life cycle, and conducted change control and configuration audits.

· Participate in formal program reviews, customer sessions, and milestone meetings, driving program compliance and lifecycle improvements.

· Developed cross-team process to include authorized outage planning and cross-team work requests ensuring improved collaboration and coordination with less risk and impact to the overall mission.

· Performed JIRA and Confluence Administration including;

· JIRA – User Management, Project Workflows, Custom Fields, Building Scrum and Kanban Boards appropriate to teams, adding issues types and working with the schemas, Dashboards for managing teams, projects, and metrics, and JIRA Foundation Training.

· Confluence – User Management, Space Management, and Confluence Foundation Training. RSI, People Manager

Feb 2024 - Aug 2024

· Lead and manage an agile team of configuration specialists, providing oversight toward project outcomes and goals.

· Contribute to the development and implementation of configuration team methodologies and best practices as they interact with product development teams.

· Collaborate with customer project teams to show project progress.

· Coach and mentor team members to enhance their skills and knowledge.

· Ensure work is appropriately allocated to agile teams based on capacity and team charter.

· Contribute to departmental improvement initiatives and operational excellence.

· Enable teams to utilize JIRA to visualize their work and collaborate across teams.

· Aggregate agile team data to assist client projects with estimation and forecasting toward milestones.

· Foster a collaborative and productive work environment that empowers self-managing teams and psychological safety. Excelity, Configuration Manager

Mar 2021 - Feb 2024

Scrum Master, Configuration Manager, Release Manager Planning, Reporting, Scrum Master, Change Management, Release Management, Status Accounting, Release Notes, CDRLS

• Interface with multiple disciplines and levels of management regularly to ensure adequate control and traceability of all software products and requirements, attending all relevant program level meetings for overall status as well as understanding interdependencies with internal and external teams.

• JIRA and Confluence Project level Admin

• Service Central (based on Service Now) Project and Change Request activities to facilitate Release deployments.

• Work with Development and DevOps to prioritize and deliver software baselines

• Author and deliver CDRL documentation including Sprint Reports, CDD, RMF related required documents Marie Blom - page 1 of 4

• Establish consistent process for JIRA usage project wide, ensuring that JIRA is up-to-date at any given time while working with Product Owners and Development Team Leads.

• Establishing processes for Release Management to include “How To” documentation for repeatable process

• Built out Agile Reporting for mutli-level management to include Release, Product Owner, and Team level to include: Sprint Overviews, Release Overviews, EVM accounting

• Facilitating different Agile level meetings to include Scrum Master of two development teams

• Enable accurate accounting metrics and future planning

• Understanding and applying the knowledge of the RMF and IA requirements for the Change Management lifescycle.

• Run Defect Review Boards and Facilitate getting the defects planned into upcoming sprints/releases.

• Facilitate the Release Readiness Review meetings both internal for soft code freeze and the External with Govt Customers for the hard code freeze. This includes having JIRA Dashboards to articulate the release and all items included (Bugs, Stories, blockers)

• Plan, Coordinate, and Facilitate Program Increment Planning events

• Data Transfer Officer

Open Systems Technology LLC, Software Configuration Manager/Release Manager Jan 2020 - Mar 2021

Planning, Identification, Change Management, Release Management, Status Accounting, Verification, Release Notes and Audit software baseline

• Configuration Management support for subcontractor software and 3rd Party Software

• Interface with multiple disciplines and levels of management regularly to ensure adequate control and traceability of all software products

• Facilitate Configuration Control Boards

• JIRA and Confluence Project level Admin

• Work with Development to prioritize and deliver software baselines

• Author and deliver CDRL documentation including VDD

• Maintain good security posture with SWAP/SVAP and Security using audits and planning security sprints. DSA Inc, Configuration Manager

Oct 2016 - Jan 2020

Perform various levels of software CM support to include:

• Working with the Program Management Team, Software & Systems Engineering Team, and Testing Team to define CM process and procedures.

• Establish and enforce procedures to ensure that software products are reviewed, approved, and baselined at appropriate points in their lifecycles

• Ensures that the proper documentation is available to deploy and maintain each version of a software product

• Manages, monitors, reviews and updates all procedural documentation and work instructions.

• Participates in software change control best practices and methodologies. Interprets technical material

• Establishes CM work standards and metrics for those standards; establishes quality goals, based on standards; participates in activities that measure KPIs

• Identifies opportunities and submits proposals for improving team, using tools, work instruction training and perhaps out-of-the- box activities that result in improved KPIs

Mantech, Configuration Management/Process Analyst

Nov 2015 - Oct 2016

• Unable to disclose nature of position (classified) CACI, Configuration Management

Oct 2014 - Nov 2015

Provide Life Cycle Software Engineering (LCSE) services to include all activities necessary to ensure the reliability, maintainability, interoperability and configuration integrity of the software components systems under development and systems deployed into production environments.

• Perform installation/deployment of software code in test environment and analyzing/troubleshooting issues that arise.

• Write documentation and conduct software configuration builds, deployments, and control for mission applications.

• Identifies configuration items, implements change control, configuration status accounting, and configuration audits.

• Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.

• Tracks all problems and changes in product documents/software and reports changes and current configurations. Teksystems, Configuration Management

Apr 2014 - Oct 2014

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Provide Life Cycle Software Engineering (LCSE) services to include all activities necessary to ensure the reliability, maintainability, interoperability and configuration integrity of the software components systems under development and systems deployed into production environments.

• Perform installation/deployment of software code in test environment and analyzing/troubleshooting issues that arise.

• Write documentation and conduct software configuration builds, deployments, and control for mission applications.

• Identifies configuration items, implements change control, configuration status accounting, and configuration audits.

• Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.

•Tracks all problems and changes in product documents/software and reports changes and current configurations. SOCIETY FOR WORLDWIDE INTERBANK FINANCIAL TELECOMMUNICATIONS (SWIFT), Senior Systems and Applications Management and Support Specialist

Nov 2001 - Apr 2014

Write and develop documentation for projects, procedures, and releases. Serve as on-call, control tower and duty manager. Test operational readiness and participate in disaster recovery testing.

• Contribute closely with teams to deploy and maintain six (6) environments totally 200+ Mission Critical hosts around the world.

• Provide analysis for detailed system configuration documentation to include: for capacity planning, security systems, and disaster recovery.

• Respond to, troubleshoot, and resolve issues reported by the system monitoring groups, dataflow monitors, and end users by working with site personnel, customer infrastructure support personnel, other agencies, developers, and analysts.

• Skilled at facilitating cooperation among cross-functional teams to deliver high-quality IT deployment projects on-time and on- budget, with minimal disruption to critical business processes.

• Average daily activities include:

• Working with developers to install and maintain propriety software. This includes changes to the Operating System (OS), COTs products, and propriety software specific to the SWIFT environment. When a problem is reported a SalesForce ticket is created to track the lifecycle of the problem. A Change Control Form (CCF) is created to track the change that is required, and update documentation when needed.

• SalesForce ticket includes initial problem description, what environment problem exists in (Test or Production), and data already acquired in the initial investigation..i.e..Logs.

• CCF includes clear documented instruction to make the change required. There is a weekly CCF meeting to determine what changes are to be made for the upcoming weekend. This allows for review to ensure minimal customer impact during an allowed downtime window.

TEK SYSTEMS, EPSQ Gateway Assistant

Sep 1999 - May 2001

Supervised Electronic Personnel Security Questionnaire (EPSQ) Gateway from file downloads and processed disks. Performed data backups and recoveries and wrote status reports.

• Resolved file transmission errors from all outside agencies.

• Evaluated delivered software and wrote evaluation reports. ManTech Internal, NSA

Jun 1999 - Sep 1999

• Unable to disclose nature of position (classified) U.S. ARMY, Computer Operator / Network Monitor

1996 - 1999

Delivered technical support in Windows NT and UNIX-based client/server environment. Provided information systems, network communications, and hardware maintenance support.

• Supported Department of Defense agencies that included Joint Chiefs of Staff and Joint Command and Control Service. U.S. ARMY, Systems Analyst

1993 - 1996

Provided technical support for the Directorate of Information Management (DOIM), developing and maintaining databases for software and equipment.

• Performed data integrity verification and data normalization.

• Addressed security and access administration functions. EDUCATION

Grand Rapids High School

High School Diploma • 1993 - 1993

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LICENSES & CERTIFICATIONS

PSM1

Issued Aug 2021

SAFe RTE

Issued Dec 2021

Security+

Issued Nov 2015

Marie Blom - page 4 of 4

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