Customer Service Strategic Planning
Resume:
Patricia Warwick
Brick, NJ *****
*************@*****.***
Self-starter with superior organizational skills
Extremely detail-oriented; enjoy and excel at taking on research projects Supervisory/management/mentoring experience
Advanced quantitative and analytical skills
Strong strategic planning ability
Excellent communication skills, both verbal and written Ability to multitask and coordinate with others
Authorized to work in the US for any employer
Work Experience
Alarm Monitor
ADT/CRITICOM – Manasquan, NJ
Present
Actively monitors the central alarm system for incoming signals from various alarm types (burglary, fire, etc.). Analyzes alarm signals and determines the appropriate course of action, including dispatching security guards, law enforcement, or fire departments as needed. Contacts customers to verify alarm events, provide instructions, and offer assistance. Maintains accurate records of all alarm events, including incoming signals, dispatch activities, and customer communication. Maintains a high level of customer service, including clear and concise communication, active listening, and prompt response to customer inquiries Repair Technician
ASURION TECH REPAIR AND SOLUTIONS - Howell, NJ
January to June 2023
Diagnoses, troubleshoots and repairs mobile devices. Reconciles cash drawer at workday’s end. Key holder for shop. WISE level 2 technician certification - March, 2023
Concierge/Receptionist
BRANDYWINE REFLECTIONS – Colts Neck, NJ
2022 to 2023
Assisted residents with daily tasks, monitored front lobby area, answed phones, ensured COVID-19 protocols were adhered to, collected and filed Department of Health paperwork for all visitors. Maintained supply logs and emergency procedure ‘grab and go’ books, balanced petty cash drawer Retail Sales
AT&T STORE - Township of South Brunswick, NJ
2021 to 2022
Sold AT&T branded products, accessories and service agreements to customers; would activate new phone service for customers; upon request would troubleshoot hardware and software issues and, if possible, fix the issue. Reconciled cash drawer at workday’s end; prepared daily deposits for pickup.
Enumerator
U.S. DEPARTMENT OF COMMERCE / CENSUS BUREAU - Toms River, NJ February 2020 to October 2020
Interviewed respondents to collect survey or census data as required for 2020 census. Responsible for reading survey materials & conducting door-to-door surveys, explaining the purpose of the survey, asking questions as worded on the questionnaire or survey instrument, & entering accurate & complete information into a laptop computer or onto survey forms. Maintained personal payroll records that reflect hours worked, miles driven, & reimbursements for travel & communications claimed Office Assistant
KATHERINE GRADY STAINED GLASS – Atlantic Highlands, NJ 2017 to 2020
General office duties - organization & maintenance of client files, drafting client cost quotations/ service proposals & agreements, billing & occasional collection management duties, preliminary project research, grant application submissions, procurement of project supplies, other duties as assigned
Network Operations Center Technician
VERIZON WIRELESS - Bedminster, NJ
2013 to 2017
Monitored performance of the Verizon Wireless Network regional switches, internal data network components & feature platforms. Ensured high network availability & attainment of service levels by proactively responding to alarming within the network. Conducted technical analysis of alarms for various network components (environmental, network performance, transport & client trending related issues)
• Using NOC tools, distinguished between legitimate alarms & scheduled maintenance tasks; notified field engineers about alarms when appropriate
• Participated in teleconferences with internal teams & with outside equipment vendors regarding network upgrades, new version rollouts, process/procedure modifications, network outages & service restoration efforts
• Provided shadowing/mentoring support for new employees by conducting on the floor training based on real-time examples Education
Bachelor of Arts
Communications Media
KEAN UNIVERSITY - Union, NJ
Skills
Network: Knowledge in DNS, DHCP, NAT, TCP/IP, CDMA, LTE, IMS, Telco facilities, E911 infrastructure. Software: HTML5, CSS3, ADP, GSuite, Kronos, Microsoft Office, Outlook, Excel, Word, Powerpoint, Windows 10, Icims, Taleo, Peoplesoft, ProCard, Remedy, Salesforce, Smart-square, Workforce Active Directory Operating Systems
ATS System Administration
CRM Training
Disaster Training Troubleshooting
LAN VPN
Microsoft Windows VoIP
Network Monitoring Word
Network Support
Links
http://www.linkedin.com/in/pattie-warwick
Verizon Wireless Top Performer Awards:
Achieved Top Performer Platinum Status
Q3 2014 3RD place, Q4 2014 1ST place, Q1 2015 1ST place, Q2 2015 1st place, Q3 2015 3rd place, Q4 2015 Up & Coming Award for excelling as an individual contributor & as a team member, Q1 2016 1st place, Q3 2016 Personal & Team Commitment Award
Contact this candidate