Customer Service Sales Associate
Resume:
**********@*****.***
Shanai Wilkinson
PROFESSIONAL SUMMARY
Dedicated and hardworking professional with experience in customer service, sales, and event coordination, pursuing a career in security. Holds a valid security license and possesses strong problem-solving skills, situational awareness, and conflict resolution abilities. Quick learner with a commitment to safety, excellent communication, and customer satisfaction. Seeking a stable position where I can apply my skills in customer service and or security operations, SKILLS
● Problem Solving
● Excellent verbal and written communication skills
● Leadership and teamwork
● Multitasking and adaptability
● Customer service and conflict resolution
● Basic computer proficiency
● Time management
● Attention to detail
EXPERIENCE- 1.2 Years IN CUSTOMER SERVICE
Crocs, Inc. – Sales Associate (Part-Time)
MAY 2024 - PRESENT
● Maintained a visible and alert presence at store entrances to deter theft and ensure a safe shopping environment.
● - Observed customer behavior and identified suspicious activity; reported and assisted in managing incidents in alignment with store security policies.
● - Worked with management to enforce loss prevention strategies and safeguard high-value merchandise.
● - Secured store premises during opening and closing procedures, including verifying locks, alarms, and access points.
● - Delivered consistent, professional customer service while upholding safety and vigilance in a fast-paced environment.
● - Developed strong situational awareness, de-escalation, and communication skills applicable to private security roles.
Famous Footwear – Sales Associate (Seasonal)
JUNE 2023 - AUGUST 2023
● Handled cashier transactions and online orders with accuracy.
● Assisted with loss prevention by monitoring customer activity and maintaining store policies.
● Packed and shipped orders efficiently while managing inventory. Central Park Zoo (Dancing Crane Café) – Seasonal Crew Member JUNE 2023 - JULY 2023
● Processed cash and online sales accurately, enhancing customer satisfaction.
● • Monitored store activity to support loss prevention efforts and enforce policies.
● • Managed inventory and efficiently packed and shipped orders to meet demand.
Rye Playland – Ride Operator (Seasonal)
MAY 2021 - AUGUST 2021
● Enforced height and safety restrictions to maintain guest safety.
● Assisted guests with ride entry and exit, ensuring secure seating and balance support.
● Provided clear instructions and responded to customer concerns professionally.
● Monitored ride operations and reported any mechanical or safety issues. EDUCATION
High School Diploma
Community School for Social Justice at Bronx, NY
Graduated Honor Roll awarded with the
Office of the Public Advocate award
Exalt Alumni and scholarship recipient
● Courses
Security Training
GOLD SHIELD TRAINING CENTER
(16hr & 8hr Training COURSE)
(Unarmed security license)
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