IT support or desktop support
Resume:
Darren Ridgeway
Du Quoin, IL *****
******.********@*****.***
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the IT industry.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses Authorized to work in the US for any employer
Work Experience
Customer Support Specialist
Jenesis Software-Elon, NC
March 2021 to May 2025
Provided outstanding remote software support via phone, email and chat to over 800 cutomers using the Jenesis SOftware AMS for small Insurance Companies. Information Systems Assistant
Rent One, Inc-St. Louis, MO
February 2019 to September 2020
Reviewed system and network performance to make proactive adjustments based on established IT policies.
• Configured hardware, devices and software to set up work stations for employees.
• Managed network security and filtering settings. Customer Support Technician I
Southern Illinois Healthcare-Carbondale, IL
November 2015 to June 2016
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, via email or over the phone.
• Maintain daily performance of computer systems.
Software Support Technician
Custom Software Solutions, Inc-Memphis, TN
February 2000 to August 2014
• Dedicated technical support for a large Logistics Company, involving over 150 computer users.
• Maintained system performance, and was primary contact for the President of Operations.
• Over 10 years combined experience working in Customer/Helpdesk Support.
• Responsible for customizing reports, invoices, and other documents to satisfy a wide variety of clients.
• Responsible for evaluating system requirements and modifying their primary application involving logistics software.
• Responsibilities also included troubleshooting user problems involving network connectivity and printing issues, disaster recovery and monthly archiving procedures.
• Responsible for daily reports utilizing Microsoft Access.
• Very comfortable working with many flat file formats as I have continually deciphered these types of files over the last 10 years.
Assistant MIS Manager
A.N. Webber, Inc-Chebanse, IL
November 1998 to February 2000
• Maintained Novell Net Ware 4.2, 75-user network.
• Responsible for user support related to their industry specific software package.
• Prepared quotes for equipment needed in the office.
• Responsibilities included daily backups.
Software Support Technician
Transportation Management Systems, Inc
December 1993 to August 1998
• Provided outstanding software support via telephone and modem for remote users utilizing the Transportation Management Software programs.
• Responsible for customizing reports, invoices, and other documents to satisfy a wide variety of clients.
• Assisted programmers in debugging and testing software.
• Also, assisted the Hardware Dept.
• In troubleshooting hardware related problems involving printers, modems, and general PC and Network problems.
• Comfortable working with many flat file formats as I have continually deciphered these types of files over the last 10 years.
• I have continually converted numerous file types of files into Excel and various data base formats. Data Processing Technician
Atlantic Intelligence Command (AIC) United States Navy April 1988 to August 1992
Supervised Junior and Senior personnel in various data processing capacities, including word processing, data entry, incident reporting and troubleshooting of mainframe operations.
• Responsible for the continuous operation of 2 IBM 3090-400 mainframe computer systems, 1 IBM 4381 mainframe system, and 3 VAX and Britton-Lee mini computers.
• Duties included daily system backups, user support, troubleshooting computer problems, incident reporting, and documentation of Standard Operating Procedures.
• Supervised Junior and Senior personnel in various data processing capacities, such as word processing, data entry, and troubleshooting mainframe operations. Education
High school diploma
Southern Illinois University-Carbondale, IL
Data Processing Technician "A" School-San Diego, CA Skills
• Data entry, User support
• IT
• Network Monitoring
• Ticketing / Documentation
• Information Security
• Customer service
• Microsoft Office
• All aspects of Windows OS (XP/7/8/10) &
• Excellent people and computer skills, and problem-solving instincts;
• Disaster recovery
• Entry Level data base programming
• Computer networks
• Software troubleshooting
• Network Support
• Microsoft Outlook
• Data entry
• Diagnose computer hardware problems
• De-bugging, Technical assistance Networking.
• Experience with VMWare, Active Directory resolve issues remotely;
• Windows OS
• Familiar with Microsoft Office 365
• Remote access software
• Typing
• Strong communications skills, and ability to
• Help Desk
• Analysis skills
• Typing: Approximately 50 WPM.
• Operating Systems
• Diagnose computer software problems
Military Service
Branch: United States Navy
Rank: E-5
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