Human Resources Rio Tinto
Resume:
Lindiwe Ngono
Concierge (Personal, Corporate, Travel and Luxury Services)
15422
Kutandara Estate
Harare, Zimbabwe
*************@*****.***
EXPERIENCE
LNJ Concierge August 2024
– Present — Concierge (Personal, Corporate, Travel and Luxury Services)
Personal Concierge: Assisted high-net-worth individuals with lifestyle management, travel arrangements, personal shopping, and scheduling. Corporate Concierge: Provided administrative support to executives, handled travel logistics, appointment setting, and event coordination. Luxury Concierge: Delivered VIP experiences, secured exclusive bookings, and managed high-profile clientele.
Client & Vendor Relations: Build strong relationships with vendors, service providers, and corporate clients to ensure seamless execution of requests. Confidentiality & Discretion: Managed sensitive client information with the highest level of professionalism and discretion.
Problem-Solving: Anticipated client needs, resolved issues proactively, and maintained a high level of customer satisfaction.
Executive Assistant & Administrator
Becktone Properties Pvt Ltd January 2021 – August 2024 Provided high-level administrative support to the CEO, managing schedules, correspondence, and office operations.
Handled financial transactions, invoicing, and receipt management. Coordinated meetings, travel arrangements, and staff scheduling. Led marketing initiatives, customer engagement strategies, and client relationship management. Maintained office records, reports, and confidential documentation.
Junior Merchandiser
Justine Clothing Pvt Ltd January 2020 – November 2020 Managed fashion collection planning, order processing, and customer relations.Oversaw inventory sourcing, supplier negotiations, and production monitoring. Marketed products via digital and social media platforms SKILLS
Executive Assistance & Office
Administration
Personal, Corporate & Luxury
Concierge Services
Transcription & Content
Writing
High-Profile Client & Vendor
Management
Travel & Event Planning
Scheduling & Calendar
Management
Customer Service & Client
Relations
Research & Data Analysis
Financial Management &
Invoicing
Digital Marketing & Social
Media
PROFESSIONAL INTERESTS
Executive & Luxury Client
Services
Writing, Content Creation,
and Transcription
Office Administration &
Corporate Efficiency
Event Planning & Brand
Development
Research & Data-Driven
Decision-Making
Sales & Customer Service Roles
Sales Assistant, New Look Clothing (UK) July 2009 – August 2010
Assistant, Video World (Bulawayo) August 2014 – January 2015 & March 2017 – June 2017
Assisted customers with purchases, stock management, and product recommendations.
EDUCATION
Midlands StateUniversity, Gweru — Bachelors of Social Sciences in Psychology
2014 - 2018
PROJECTS
Summer Fashion Drive August 2019 – November 2019 As a public relations (PR) and marketing officer, my role included Organizing model castings, sponsorships, and brand partnerships. I also developed marketing strategies for event promotion and audience engagement. I acted as a liaison between organizers, designers, and corporate partners.
Girl Grandeur Zimbabwe & KA Magazine September 2019 – Present
I am a contributing writer and blogger of both Girl Grandeur Zimbabwe
(GGZ) and KA Magazine. I write and edit content on fashion, lifestyle, and culture.
I often conduct interviews and event coverage. I enjoy utilizing my creativity and knowledge and experience with SEO to enhance website traffic and social media engagement.
LANGUAGES
English (Fluent)
Ndebele (Fluent)
Shona (Intermediate)
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