Customer Service Data Entry

Slobodanka Bulatovic-Bobana

North Versailles ****7, 412-***-****, *************@*****.***

Education:

High school Serbia Belgrade, 1994

Law School, 1997

Associate Degree Law School Serbia Belgrade, 2011

Freedom House 2.0, 2023 – introduction to healthcare careers and community health work

Work Experience:

Neptune Retail Marketing, 2019 – current

Manages display to aesthetically showcase company products and increase sales

Monitors display inventory and restructures available stock

Creates interior displays to promote products in alignment with sale and company objectives

Mainline Pharmacy, Scheduling Coordinator, May 2021-November 2022

Developed strong working relationships with management and executive teams through effective scheduling and communication skills

Gathered data to develop schedule and staffing for each shift

Set up appointments for clients while balancing and coordinating schedules.

Bank of America, Customer Service Representative, January 202-May 2021

Educated customers about billing payments and debit card services while supporting policies and procedures of the company

Promoted superior experiences for customers by addressing their concerns while demonstrating empathy and resolving problems

Maintained up-to-date knowledge of products and services while promoting them to customers

Filed and processed claims with the fraud department

Managed a high volume of incoming calls and emails while advising customers and paying attention to individual needs and concerns

Telefund 12.2023-08.2024

Funddraising for political campaigns and administravie jb for aclu, hrc,

data entry for same campaigns analyzing data donations and progres

Park Apartments

leasing office administrative job for new opened partment complex

taking requests from tennants imput new and changed data entry tour and possible sale

Certifications:

Business Management Certification, Stratford Career Institute

Interior Design Certification, 2021

CPR/BLS, 2023

Mental Health First Aid, 2023

Arizona state digital marketing in progress

Skills:

Microsoft Office Team work

Medical Terminology Communication

Motivational Interviewing leadership

Written and Verbal Communication Skills Organization

Management Skills customer service

Multitasking Attention detail

Vital Signs Time menagment

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