Customer Service Representative
Resume:
Monica Guerrero
San Antonio, Tx 78252
***************@*****.***
EXPERIENCE
Prime Therapeutics - San Antonio
Customer Service Representative
Inbound calls from Pharmacies, Doctor Office, and 3 party callers checking in on prior authorizations, drug coverages.
Transfer calls to the correct department in regards to their plan, deduction and out of pockets .
Check on their claims .
January 2024 - Current
Qualfon 210 - San Antonio, TX
Customer Service Representative
Gather identifying information from the customer to bring up accounts for work orders regarding their plumbing and appliances setting up their appointments.
Make sure the contractor receives the appointment for their day.
Helping with their appliances deliveries and installment appointments.
January 2021 - December 2023
Qualfon XPO - San Antonio, TX
Customer Service Representative
Handled customer inquiries and suggestions courteously and professionally.
Provide transportation information and manage tracking
Answered constant flow of customer calls with minimal wait times.
October 2020 - August 2021
EDUCATION
Lanier High School San Antonio, TX
High School Diploma
SKILLS
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Problem Resolution
LANGUAGES
Spanish
English
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