Customer Service General Manager
Resume:
JOHN R. MOAKLER
**** *. ****** ****, *****, AZ 85284
E-mail: *******@*******.***
DETAILS: Married, three adult children
CORE
COMPETCIES: Over 35 years of customer service and sales in both wholesale and retail flooring environments
EXPERIENCE: Roles ranging from V.P. of Sales, General Manager and Store Manager. Responsible for 3 to 40 million in sales. Staffing of 12 to 65 consisting of sales, administrative, operations and customer service .Training in consultive sales, Add-on sales, problem solving, product knowledge
Wholesale experiance: over 7 years with Image Carpet Mills as Sales Rep then District Mgr. First to market with recycled PET. Increased sales each year selling poly in a Stainmaster world.
MANAGEMENT: Increased sales and gross profit at three different multi-store companies with different demographics by training sales staff in consultive sales.
General Manager in less than three years increasing sales by 40% and gross profit by 11% by emphisizing product knowledge
Added over 1 million in window covering sales by training sales staff in add on sales
Customer Service training emphasized and was instrumental in growing profits by 19%
Sales training on higher ticket items increase sales by over 40%.
Image Carpet Mills District Mgr for Az, Nv,NM,El Paso and San Diego. responsible for 5 agents calling on Retailers, Design Centers,Apartment Builders and Distributors
OUTSIDE
INTEREST: Travel, especially in Mexico and Ireland
Private Pilot with 625 hours, deep sea fishing, brewing beer, history, Coca Cola memorabilia
PROFESSIONAL: Member AGA
Member AFCA
Insurance adjustor license (inactive)
Education DeKalb Jr. College
Clarkston, Georgia
University of South Carolina
Columbia, South Carolina
Contact this candidate