Real Estate Help Desk
Resume:
Sharon E. Manning
Customer oriented, support professional, looking to use my interpersonal and problem-solving skills to deliver swift resolutions to enhance customer satisfaction.
EXPERIENCE
Dream Luxe Realty – Real Estate Broker (Fort Lauderdale, FL)
JANUARY 2018 – PRESENT
Supervise and mentor real estate agents to ensure they meet sales goals and compliance standards.
Handle administrative duties, negotiate contracts, agreements, and deals with clients and other stakeholders.
Network with lenders, appraisers, inspectors, and other real estate professionals.
U.S. Army Command – Project and Operations (Sumter, SC)
JULY 2015 – DECEMBER 2017
Develop continuity plan by creating written standard operating procedures (SOPs), continuity books, and SharePoint Portal linkages.
Brief decision makers on the mission critical information processes, communication support requirements and on-going military training.
Coordinate and collaborate globally through video teleconference to meet organizational mission.
U.S. Army Bavaria – IT Manager (Grafenwoehr, Germany)
JANUARY 2012 – JULY 2015
Supervise the operations for the IT department to include the procurement of IT equipment and services, managing compliance and process adherence, and establishing security controls in support of over 1,200 users.
Managed a team of more than 240 communication specialists, programmers, network technicians, and help desk personnel.
Developed quarterly training plans for employing the tactical network for various training exercises globally.
Ocoee, Florida
**************@*****.***
EDUCATION
Webster University
Florida – Masters of Arts in IT Management
Saint Leo University
Florida – Bachelor of Arts in Business Administration
Gadsden State Community College
Alabama -Associate Degree in Business Administration
Boyd Anderson High School
Lauderdale Lakes, Florida
High School Diploma
SKILLS
Problem Solving
Time Management
Fast Learner
Risk Management
Microsoft Office
CERTIFICATION
CompTIA Security Plus +
Insurance Life and Annuity 2-14
Contact this candidate