Data Entry Team Lead
Resume:
Jacqueline Parson McFadden
Florence, South Carolina 29501
Cell: 843-***-****
Email: ***********@*****.***
Qualifications Summary
A significant record of innovative success for well-defined customer clientele management, management, and leadership skills with the capacity to identify and align customers’ emerging needs. Recognized companywide for excellence in building long-term partnerships throughout all client and organizational levels.
Core Competencies: Microsoft Word • Excel • PowerPoint • Lotus Note • Outlook Internet • Medical Billing •Data entry •Scheduling •Genelco •Citrix Education, OnBase, Phoenix, AVS, MMIS,SAVE, CGIS, SDX, Bendex, SVES,NATO.
1980-1984 Kingstree Senior High School Diploma Kingstree South Carolina 1984-1986 Benedict College Major: Mathematic Columbia, South Carolina Work Experience: Work Experience:
Department of Health & Human Services Florence, SC 03/23-Present Eligibility Specialist II-Non-MAGI/LTCW(TL)
As a team lead, I completed side by side reviews with my team ranging from 10-17 members. I also completed individual monthly reports for each member and provided personal training while conducting individual one on one’s sessions. Uses various information sources, electronic tools, and systems provided by the Department to collect, assemble, evaluate, and act upon information provided by applicants/beneficiaries and third parties to make timely eligibility determinations, reviews, and changes of circumstance. Follows policies and procedures for the collection and analysis of applications and documentation and collects additional information for beneficiaries as necessary with the least burden to the applicant/beneficiary as possible.
Eligibility Specialist II -MAGI(TL) 02/2022-03/2023 As a team lead, I completed side by side reviews with my team ranging from 10-17 members. I also completed individual monthly reports for each member and provided personal training while conducting individual one on one’s sessions. Performs follow-up activities efficiently and effectively, using the communication method most appropriate for obtaining outstanding information. Documents all notes and steps clearly and completely for review and hand-off to other specialists. Eligibility Specialist II-MAGI 05/2021-2/2022
Collects and evaluates documentation from applicants to determine individual and family eligibility for the program. To ensure the integrity of the Medicaid program by completing all eligibility determinations, reviews, and eligibility changes in an accurate and timely manner. APPLEONE(DHHS) Florence, SC 07/2020-05/2021
Collects and evaluates documentation from applicants to determine individual and family eligibility for the program. To ensure the integrity of the Medicaid program by completing all eligibility determinations, reviews, and eligibility changes in an accurate and timely manner TELEPERFORMANCE(Remote) Florence, SC 03/2020-07/2020 Managing incoming calls and customer service inquiries Generating sales leads that develop into new customers. Identifying and assessing customers’ needs to achieve satisfaction Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
MONSTER WORLDWIDE(Remote) Florence, SC 02/2019 to 10/2019 Associates Customer Service Representative Assist customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their products, take payment and sending out correspondence.
BROAD-PATH HEALTHCARE (Remote) Tucson, AZ 10/2017 to 11/2018 Member Service Representative Receive inbound calls from current and potential members with inquiries which may include benefit and eligibility information, claims and billing, primary care physician assignments, received calls from providers with questions regarding member eligibility, coverages, benefit types, copays, and claims.
Kipnis Physical Therapy Cliffside Park, NJ 11/1999 to 12/2003 Billing Manager who supervised a strong team of 10 to 15 employees who daily assignments were to calculate insurance premiums or awards, collect overdue bills, maintain balance sheets, maintain insurance records, operate bookkeeping machines, operate business machines, operate calculating devices, prepare bank deposits, prepare billing statements, Collect deposit or payment, receive or disburse cash related to payments received, resolve customer concerns.
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