Warehouse Associate Customer Service
Resume:
Milca Kwangwari
******@*****.**.**
Lasalle, QC H8P 2G2
Summary
Detailed -oriented warehouse associate skilled in picking,packing and shipping process . strong team player with excellent communication skills.
Skills
•Loading and unloading
•Picking and packing
•Ability to maintain confidentiality.
•Excellent knowledge of Microsoft Office and Excel.
•Ability to multi task and manage conflicting demands and adaptive to change.
•Able to react quickly when dealing with challenging situations.
•Ability to produce accurate work while under pressure
•Knowledge of relevant software computer applications and equipment
•Knowledge of customer service principles and practices
Warehouse Associate
Amazon - Montréal, QC
November 2021 to September 2022
•Receive and sort inventory
•Load and unload merchandise
•Using a scanner to scan bar codes and pack the boxes to get them ready for delivery
•Picking and packing orders in a timely, efficient and accurate manner
•Make sure the boxes are placed where they belong to ensure they shipped to the right places
Customer Service
Atelka
January 2017 to April 2017
Duties and Responsibility
•Respond promptly to customer inquiries
•Obtain and evaluate all relevant information to handle product and service inquires
•Set up new customer account
•Follow up on customers interactions.
•Help customers make payments on their account
•Ensure that all inquiries are worked and resolved in timely manner
•Propose products and services that meet their needs
•Active listen to the customer to better understand their needs
Administrative assistance
NCO Financial Services
September 2007 to April 2015
Duties and Responsibilities
•Taking care of the department payroll, vacation Requests.
•Updating and maintain the holiday and training record of the staff.
•Faxing, Printing, photocopy, filing and scanning.
•Department Salary Reviews.
•Monitoring inventory, office stock and ordering supplies when necessary
•Updating, processing and filing of all documents.
•Scheduling, Vacation, Personal Leaves, Medical leaves, Evaluation, progressive discipline, termination and corporate requests
•Data Entry for departments.
•Monitoring department absents and Attrition.
•Writing and corresponding to email.
•Handling the incoming and outgoing calls and mail
Real Time Analyst
NCO Financial Services
February 2006 to August 2007
Duties and Responsibilities
•Responsible for Real Time Adherence and Queue Management for Business Operations
•Mange operational changes in workload and shrinkage deriving from internal and external factors
•Analyze same day/real time call center staffing, metrics and performance to ensure proper scheduling
•Monitor multiple systems to ensure accurate dialer functionality and accuracy
•Assist with trouble shooting in case of system issues and dialer issues
•Track, analyze, and report center and agent performances with reports from the dialer.
Collections/ Customer Service
NCO Financial Services
June 2004 to January 2006
Duties and Responsibility
•Inform clients of overdue accounts and amount currently owed.
•Collect payments of past due amounts
•Utilize computer systems to handle skip tracing.
•Offer payments arrangements
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