Customer Service General Manager

Jared Burnaska

**** ****, *********, ** ***** 248-***-**** **********@*********.***

Objective

To find a position in the Customer Service or Hospitality industry, which will allow me to utilize my skills and further an opportunity for advancement.

Experience

2019-Present

2017-2019

2014-2017

2008- 2014

Assistant General Manager

City Barbeque, Troy, MI

Managing the team while upholding City BBQ standards and Safety and Sanitation Cleanliness standards.

P&L Reviews

Training new team members

Making employee weekly schedules, while making sure we are within our labor budget. Also adjusting are staff throughout the week to make sure we maintain our goals.

Ordering & receiving our food and supply deliveries weekly, while making sure that we stay within our food and paper budget.

Oversee that our daily catering orders are prepped, assembled, and executed on time

Planning and executing team incentives.

Making sure that the team has the support and resources to Create and Provide Happiness to our guest every day.

Front of House Supervisor / Bar Tender / Server

California Pizza Kitchen, Farmington Hills, MI

Responsible for managing FOH operations.

Assisted with inventory, prep, prep sheets, cash handling, etc.

Opening & Closing the establishment.

Provided customer service and a great dining experience for our guest.

Shift Manager / Server

Chili’s Grill and Bar, Southgate, MI

Responsible for managing store operations.

Provide excellent customer service and uphold Chili’s standards, supervise employees, cash handling, problem solve, etc.

Shift Supervisor

Starbucks, Orchard Lake, Michigan

Responsible for managing store operations.

Supervise employees, cash handling, and making beverages to order in a high volume and fast-paced environment.

Education

2001 - 2006

Henry Ford Community College Dearborn, Michigan

Seeking an associate degree in Culinary Arts and Hospitality Management.

GPA in major: 3.35

Skills

Management Experience, Food Prep, Baking and Line Cooking experience, Customer Service experience.

References

Will be furnished upon request.

Contact this candidate