Customer Service Call Center

Objectives

As an experienced Call Center Customer Service professional, I am excited to apply my expertise in providing superior customer service, which includes active listening and telephone soft skills among other skills, band, driven by my passion to go above and beyond to meet customers’ needs in a timely and efficient manner. While the Pay may be fair, the best profit is the sense of accomplishment felt when a negative and challenging situation is turned around for better because of coupling knowledge with empathy, patience, and courtesy, when providing effective solutions tailored to the individual’s need. It makes my day every time!

Experience

Customer Care Associate / Equiniti Trust, Mendota Heights, MN

May 2022 to September 2024

Answered incoming Calls promptly, providing courteous and professional service, assisted customers with account queries, accuracy in processing Stock sales and purchases, ownership transfers, reported fraud, identified, and reported potential fraud, communicating tax & general Cost Bases Info, documented customer complaints, escalated customer concerns when requested, troubleshoot, and resolved customers online issues, and consistently delivered and met Quality Assurance standards.

Surveillance Officer / Ministry of Health, TCI Government, Turks, and Caicos Islands

September 2020 to July 2021

Tracked and monitored COVID-19 Cases in Country, compiled, and submitted COVID-19 Reports to Local Hospitals and Health Care Facilities and Departments, as well as to International Healthcare Entities. Reported and Monitored COVID-19 Cases of travelers entering the Country.

Mortgage Loan Specialist / Finco Bank, Freeport, Bahamas

September 1994 to January 2006

Written and Verbal Communication, Analytical Skills, Critical Thinking, Loan Processing, Fee Assessment, Legal Paperwork Submissions. Mortgage Commitment and Agreement Documents. Set new record for delinquency portfolio (Zero Loan Delinquencies) Submitted New Strategies to Increase growth. Created Saturday Banking to expand and extend services thereby increasing growth.

Education

Equiniti Trust Co Online Courses – 2022 t0 2024

Customer Service, Fraud Awareness, Money Laundering, Harassment & Bullying Prevention in The Workplace

B A Degree / University of Bahamas, Bahamas

Primary Education - Incomplete

AA Degree / Miami-Dade College, USA

Business Administration/ Secretarial Science

Certificates / Canadian Bankers Institute, Canada

Banking, Principles of Lending

Skills

Excellent Phone Soft Skills, Good Speaking, Writing and Communication Skills, Call Center Development, Compliance Officer, Adjudicator, Money Transfer Operation Skills, Accounting Skills, Mortgage Loan Application, and processing.

Successes

Awarded Multiple Customer Service Awards, Customer Service Lead, Continuous Customer Compliments, Submitted Strategic Lending Marketing Ideas, Created Company’s Profile Booklet, Implemented Saturday Banking on Island, Author on Amazon.

References

Mr. Jack Vangsoulatda, Manager, Equiniti Trust Co.

1110 Centre Pointe Curve Suite 101

Mendota Heights, MN 55120

Ph 414-***-****

Email: ****.************@********.***

Contact this candidate