Sales Associate Technical Support

Ashim Dash

Sterling Heights, MI ***** (***) - *** - 7294 *************@*****.*** www.linkedin.com/in/ashimdash/ WORK EXPERIENCE

Home Depot U.S.A INC Madison Heights, MI

Lead Coordinator / Sales Associate May 2023 - Current

● Led the team in managing customer refunds with a focus on courtesy and professionalism, ensuring a positive experience for valued customers

● Maintain working knowledge of various products, and determine customers' needs, and present solutions that meet an array of criteria.

● Skillfully operated cash registers, handling a variety of financial transactions .

● Managed customer refunds with professionalism, ensuring a positive experience.

● Maintained a consistently professional attitude, embodying sincerity and enthusiasm that aligns with our store's unwavering commitment to customer satisfaction. Flex-N-Gate Detroit, MI

Quality Lead July 2020 - May 2023

● Lead and oversee all aspects of the quality assurance process, ensuring adherence to established standards and specifications.

● Investigate and analyze product defects, working collaboratively with production teams to identify root causes and implement corrective actions.

● Maintain accurate records of quality control activities, inspection results, and documentation.

● Drove continuous improvement projects to enhance overall product quality, efficiency, and cost-effectiveness.

US Farathane Auburn Hills, MI

Machine Operator February 2018 - July 2020

● Operate and monitor machinery, ensuring proper functioning and adherence to production specifications.

● Set up machines based on job requirements, making adjustments as necessary to optimize performance.

● Conduct routine quality checks on output to verify product specifications and identify any deviations.

● Collaborate with team members and supervisors to meet production goals and deadlines.

● Maintain accurate records of machine operations, production output, and any issues encountered. EDUCATION/CERTIFICATIONS

Associate Degree Macomb Community College, MI

Associate degree in Information Technology 08/22/2022 - Ongoing Google IT Support Professional Certificate Coursera, Virtual Technical Support Fundamentals September 2023 - Ongoing SKILLS

Technical Skills

● MS Suite Project Management Tools(Jira) Technical Support for Windows OS/Android

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