Project Manager, Professional Engineer

Mamoun SIBAI

Strategic Leadership Communication of Vision Engineering Precision

******@*****.*** 416-***-**** Canada

Summary (I don’t know everything or have all the answers, but I will figure it out!)

An Experienced Project & Program Manager and Professional Engineer: 15+ years globally delivering multimillion-dollar enterprise initiatives across diverse industries (IT, telecom, cybersecurity, finance, digital transformation) in Canada and the Middle East.

Expert in Leading Complex Technology Projects: Proven success in mobile networks, cybersecurity, infrastructure (wireline/wireless), cloud, AI, RPA, and software development.

Strategic Leader Focused on Transformation & Compliance: Recognized for driving cross-functional teams to measurable outcomes, navigating ambiguity, and ensuring regulatory adherence, with a passion for AI and prompt engineering.

Combines Technical and Business Acumen: Effectively blends technical expertise with business understanding to achieve strategic objectives.

Skills & Core Competencies

Strategic Leadership & Project/Program Management

Lead enterprise-wide initiatives in IT, AI, cybersecurity, telecommunications, and digital transformation

Expert in executive-level stakeholder engagement, cross-functional coordination, and multilingual communication (English, Arabic) for global collaboration

Strong financial oversight: budgeting, forecasting, zero-based budgeting, cost-benefit analysis, ROI projections, and contract negotiations (REOI, RFI/P/Q/R, ITAPP, SOW, MOU, SLA)

End-to-end delivery of complex programs in mobile networks, fiber optics, cloud infrastructure, data centers, cybersecurity, AI, software development (SDLC), and construction using Agile (Scrum, Kanban, SAFe), Waterfall, PMI PMBOK guidelines, and hybrid methodologies

Proficient in risk management, governance, vendor management, procurement, and PMO support, with a proactive approach to identifying and mitigating risks while leveraging NIST and ITIL frameworks for robust governance

Manage interdependent workstreams, process automation, and sustainability practices in regulated industries

Drive organizational transformation, user adoption, co-design strategies, and some general knowledge of ADKAR, Prosci, Kotter, CCMP, and APMG frameworks

Stakeholder Engagement, Communication, and Influence

Build trusted relationships with diverse stakeholders, delivering executive-level reports and interactive dashboards (Kanban, JIRA, Miro)

Deliver executive presentations, reports, and interactive dashboards for diverse technical and non-technical audiences

Skilled facilitator with emotional intelligence, servant leadership, and meeting facilitation for international teams

Facilitate cross-functional collaboration using Microsoft Teams, Zoom, and Confluence for seamless alignment

Excellent written and verbal communication, ensuring clarity and consensus across technical and non-technical audiences

Analytical Thinking & Problem Solving

Conduct risk assessments, security audits, incident management, crisis management, and process analysis for operational efficiency

Utilize root cause analysis techniques (fishbone, 5-WHYs) to identify and solve problems

AI Technologies & Tools Proficiency

Hand on experience in AI Platforms and prompt engineering, Mobile Networks (Radio, Microwave), Fiber Optics, and Data Centers

General knowledge of cloud solutions, IoT, and robotic process automation (RPA)

Project/Collaboration Tools: MS Project, Jira, Confluence, SharePoint, Azure DevOps, Asana, Smartsheet, ServiceNow, Planview, Miro, Visio

Enterprise Systems: SAP (as a corporate user for financial budgeting and forecasting), Salesforce, SuccessFactors, Microsoft 365 (SharePoint, Teams, Exchange Online)

Productivity & Analytics: Microsoft Office Suite (Excel, PowerPoint, Word), Power BI, KPI analysis

Network & Security: Huawei, Juniper, Palo Alto Firewall, Fortinet, IAM, SOC, SIEM, DLP, IAM governance

Infrastructure: VMware (as a user), Cisco networking, LAN/WAN, TCP/IP, DNS, DHCP, EIGRP, OSPF, BGP, SAN/NAS, Active Directory (as a user)

Software Development Life Cycle, agile management of application development

Professional Experience

Technical Program Lead – Cybersecurity Bell Canada Nov 2022 – Nov 2024

Managed two major SOC transformation SOWs in partnership with PwC for Bell Canada, coordinating cross-functional teams, aligning initiatives with strategic security objectives, and delivering new technologies and processes that significantly enhanced threat detection and reduced incident response times.

Developed and maintained detailed project plans using MS Project and JIRA, defining timelines, milestones, and dependencies, while proactively tracking progress and mitigating delays to ensure on-time delivery of both major SOWs.

Led the onboarding of 100+ security specialists and threat hunters by facilitating workshops and meetings, managing role-based access controls, and executing secure onboarding/offboarding processes—ensuring smooth integration and maintaining strict data security.

Collaborated with security analysts to define and prioritize SIEM use cases based on threat scenarios and operational needs, contributing to the deployment of high-impact use cases that improved detection of critical security events.

Participated in tabletop incident response exercises and conducted gap analyses of analyst performance, identifying key training needs that informed the design of targeted development programs to strengthen response capabilities.

Delivered executive-level reports and presentations to senior leadership and collected stakeholder feedback through structured surveys, enabling data-driven decision-making, continuous improvement, and increased stakeholder alignment across the program lifecycle. I created Confluence pages to share all the reports and artifacts.

Senior Project Manager – Enterprise Security Infrastructure Telus Aug 2021 – Nov 2022

Directed full lifecycle deployment of 4G/5G firewalls (Palo Alto, Juniper) and F5 load balancers to meet stringent enterprise security objectives across EPC/eRAN systems.

Translated complex corporate cybersecurity strategies into executable technical plans by coordinating with design teams, gathering business requirements, and aligning them with company vision and roadmap.

Orchestrated infrastructure readiness by collaborating with space and power teams to provision data centers (HVAC, mechanical, electrical), ensuring seamless environment setup for firewall installations under strict timelines and within budget

Participated in the procurement lifecycle coordination in SAP, facilitating vendor engagement and material tracking, resulting in a 15% reduction in deployment delays.

Oversaw firewall installation, configuration, ruleset implementation, and end-to-end testing in a multi-vendor environment, ensuring performance and policy compliance prior to go-live.

Delivered robust project financial tracking via SAP enabling precise forecasting, budgeting, and data-driven decision-making.

Applied advanced project management practices to mitigate risks and manage high-impact deliverables in a complex IT environment, ensuring scope integrity and client satisfaction.

Engaged with stakeholders and executive sponsors to maintain alignment, proactively resolving conflicts and removing barriers to execution, resulting in improved stakeholder confidence and smoother project delivery.

Senior Project Manager Bell Canada Sep 2019 – Aug 2021

Executed end-to-end delivery of 1,000+ fiber circuits by coordinating with internal teams across the GTA, ensuring seamless communication and issue resolution between clients and technical teams.

Led cross-functional coordination for PBX telephone migration projects, delivering “white glove” service standards through proactive planning, client scheduling, and contingency readiness to minimize business disruption.

Streamlined B2B communication and enhanced project transparency by leading client adoption of Bell’s unified customer portal; educated business clients on self-service tools, reducing email exchanges by 70% and accelerating change request processing through increased portal engagement.

Spearheaded change management efforts by influencing client adoption of self-service tools and ensuring regular portal engagement, increasing visibility and accountability in project timelines.

Created and delivered detailed KPI dashboards and performance reports using sales, marketing, and technical platforms (in Bell), supporting executive decision-making and enhancing stakeholder transparency.

Applied process automation and continuous improvement techniques to fiber circuit provisioning workflows, enhancing delivery speed and quality while promoting long-term sustainability in operations.

Conducted localized market analysis to identify deployment challenges across regions, aligning project plans with regional capabilities and improving delivery success rates across the GTA.

Senior Project Manager – Consulting CGI Oct 2016 – May 2019

Executed 60+ high-impact IT infrastructure projects—including server hardening, desktop rollouts, system patching, SAN/NAS deployments, and managed services upgrades—by translating enterprise needs into actionable plans, resulting in enhanced operational resilience and IT service continuity.

Drafted and negotiated detailed MOUs, SLAs, and interdepartmental agreements to define scope, responsibilities, and performance standards, ensuring project alignment and minimizing stakeholder disputes.

Directed cross-functional delivery teams—comprising engineers, vendors, and contractors—through all project phases (planning, executing, control, tracking, and communicating), driving a $8M+ portfolio to 100% on-time completion while meeting all quality and compliance benchmarks.

Led creation and facilitation of Method of Procedure (MOP) documentation and pre/post-implementation workshops, ensuring stakeholder alignment, risk readiness, and seamless transitions during execution.

Achieved a 9.9/10 customer satisfaction score by proactively managing stakeholder communications, adapting to evolving requirements using Agile and PMI standards, and delivering consistently within scope and schedule.

Monitored and optimized project budgets across parallel infrastructure streams, identifying and implementing cost-saving measures that preserved profit margins and ensured adherence to financial targets.

Senior Project Manager – Network Implementation Rogers Nov 2014 – Mar 2016

Delivered over 40 Distributed Antenna System (DAS) and In-Building Systems (IBS) deployments across healthcare, commercial buildings, malls, and government facilities, overseeing $100M+ in project value while meeting strict regulatory, HSSE, and client compliance standards.

Coordinated end-to-end site development—from landlord access and RF surveys to integration and commissioning—streamlining delivery workflows and accelerating site readiness timelines by 20%.

Created detailed Design Cost Reviews by consolidating survey data and technical requirements, enabling accurate scoping and financial forecasting that supported cost-effective decision-making.

Developed and issued comprehensive RFQ packages, led site bid walks, and conducted contractor evaluations, resulting in high-performing vendor selections and competitive project pricing.

Managed contract award, baseline project planning, and PO issuance, ensuring scope, schedule, and budget were clearly defined and aligned with stakeholder expectations and financial forecasts.

Oversaw fiber transport construction and site execution phases, proactively managing change orders and mitigating schedule risks to maintain delivery milestones.

Directed post-construction integration, including Cisco insertion, BBU commissioning, IPRAN configuration, and network acceptance testing—ensuring technical compliance and service activation readiness.

Led E911 testing and resolution of civil/RF deficiencies, achieving full regulatory certification and transitioning sites to operational status on schedule.

Finalized project close-out through financial reconciliation and contractor payment release, achieving 100% project acceptance and maintaining audit-ready documentation across all deployments.

Account Manager – Residential Services Bell Canada Dec 2012 – May 2014

Managed a portfolio of residential houses and condos to promote Bell Residential Services (BRS) – Fibe TV and Fibe Internet, across the GTA, leveraging Salesforce CRM and omnichannel sales strategies to upsell bundled services—resulting in increased customer retention and exceeding monthly sales targets by 15%.

Led regional promotional events and on-site activations, using localized market insights and POS system integration to boost customer engagement and achieve a 25% lift in conversion rates.

Consultant – Radio Network STC – Kuwait Feb 2008 – Sep 2012

Played a pivotal role in the successful launch of Kuwait’s 3rd mobile operator by delivering 160+ In-Building Solutions (IBS) and 130+ macro sites within a 10-month timeline, enabling nationwide coverage ahead of schedule.

Planned and forecasted annual network coverage and capacity requirements in collaboration with stakeholders and vendor partner Huawei, producing detailed maps and analytics that guided the network expansion strategy

Monitored daily network performance by generating reports, charts, and KPI dashboards; led cross-functional efforts to diagnose issues and implement corrective actions, ensuring sustained service quality and rapid incident resolution.

Achieved over 99% network performance KPIs by ensuring rigorous compliance with technical and regulatory standards

Director – Solution Delivery Vision International – Kuwait Feb 2005 – Feb 2008

Led development and rollout of value-added services (VAS) for B2B and B2C telecom markets, driving over $15M in new revenue for Kuwait’s mobile operators through targeted product innovation and rapid go-to-market execution.

Aligned VAS solutions with emerging telecom trends by conducting in-depth market analysis, collaborating with stakeholders, and leveraging Joint Development Agreements (JDA) to ensure strategic fit and commercial viability.

Education

MBA Kuwait University, 2012

MSc. Electrical Engineering Kuwait University, 2005

BSc. Communications and Electronics Engineering AAST, 2000

Certifications & Continuous Learning

PMP PMI, 2025

Certified ScrumMaster (CSM) Scrum Alliance, 2022

Professional Engineer (P.Eng) PEO, 2014

CC (Certified in Cybersecurity) (ISC), 2023

Business Analysis Diploma University of Toronto, 2014

Continuous learning: AI, Cybersecurity, Cloud Computing, ITIL, Agile Frameworks, Machine Learning, Prompt Engineering online resources

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