Help Desk Technical Support

Ayomide Isaac Oke

Dallas, Texas *****

**********@*****.*** 903-***-****

OBJECTIVE

Motivated IT professional seeking a Help Desk or Technical Support role where I can leverage my skills in troubleshooting, network configuration, and cybersecurity to deliver exceptional user support and contribute to organizational success.

EDUCATION

Collin College McKinney, Texas

AAS Information Systems Cybersecurity Expected Graduation: 06/2025 BAT Applied Technology in Cybersecurity - In Progress Relevant Coursework: Network Security, Ethical Hacking, Systems Analysis, Cloud Computing CERTIFICATIONS

• CompTIA A+

• Cisco Networking Essentials

• Microsoft Certified: Azure Fundamentals (In Progress) SKILLS

• OS: Windows 10/11, macOS, Linux

• Networking: LAN/WAN, TCP/IP, DNS, DHCP, VPN

• Tools: ServiceNow, Microsoft Endpoint Manager, Remote Desktop

• Security: Antivirus, Firewalls, MFA

• Cloud: Microsoft 365, Google Workspace, Active Directory

• Hardware: Imaging, Setup, Printers

• Excellent communication, critical thinking, teamwork, time management WORK EXPERIENCE

Reece USA, Dallas, Texas

Help Desk Analyst

April 2023 – April 2025

● Delivered technical support and resolved 80% of issues on first call; maintained Windows OS, Microsoft 365, VPNs, and network connectivity.

● Installed, configured, and deployed systems while ensuring security compliance and user training.

● Managed IT ticketing systems, applied security patches, and collaborated across departments to meet SLA targets. Access Bank PLC, Lagos, Nigeria

Help Desk Technician

June 2019 – January 2022

● Provided troubleshooting for hardware, software, and network issues, and maintained Active Directory accounts and access.

● Coordinated workstation setups, system upgrades, and applied security patches to ensure system integrity.

● Documented technical resolutions, created service reports, and collaborated with vendors for hardware replacements.

AFFILIATIONS

National Society of Black Engineers (NSBE), Information Systems Security Association (ISSA) INTRESTS

Cloud Computing, Cybersecurity Trends, Community Volunteering, Soccer

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