Technical Support Help Desk

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EMPLOYER/ORGANIZATION/POSITION RESPONSIBILITIES

Install and perform minor repairs to hardware, software And peripheral equipment with specifications in mind.

Prepare and present system performance reports.

Set up system for employee use to ensure smooth workflow.

Tailor technical support to meet needs of clients.

Perform routine checks on network/computer systems.

Perform printing services.

Handling user login credentials management.

Perform self – reliant actions to support completion of individual schedules.

Maintain regular communication with head of IT.

Ensure proper protocols and processes are in check

Help or train users in the proper use of hardware and Software.

Assist with deployment of company LANs, WANs,

wireless networks, including routers, switches, UPS and other hardware.

Attend relevant workshops educational programs.

Answer users’ enquiries regarding computer software and hardware operation to resolve problems.

Any other duties requested by the company

Name : JAIDEN OMARI AGYIRI

Profession : System Analyst/Help Desk Engineer

Nationality : Ghanaian

Date of Birth : 21st April, 1995

Email : ***********@*******.***

Contact : 024******* 026*******

Digital Address : GK-0187-4222, Golf City, Tema - W.O 1 Cudjoe Dushie Street Social Media Handles : PapaJai PapaJai_GH

My role is to be a dedicated, resourceful and goal-driven IT professional who is ready to learn and to the development of every firm within the tech space. Seeking for a challenging technical position in a pleasant working environment, which will permit me to continue practicing and expanding my skill set and knowledge base for the growth of the company. BRAIN TECHNOLOGIES (GBETSILE U.S)

POSITION (PART-TIME)

Network Administrator

System Support

PERIOD (JAN. 2020 - Date)

OUR LADY OF MERCY S.H.S

POSITION (INTERN)

Computer engineer

Teaching Assistant - ICT

PERIOD (AUGUST - NOVEMBER 2021)

BLESSED LAURA CATHOLIC SCH.

POSITION (ICT FACILITATOR)

ICT Facilitator and System support

PERIOD (JAN. 2023 - Date)

CURRICULUM VITAE (C.V)

B. PERSONAL PROFILE

D. WORK EXPERIENCE

A. PERSONAL DATA

C. ROLE PROFILE

SOFT SKILLS PROFESSIONAL

Team Work (Interpersonal skills)

Adaptability and multitasking

Lifelong learning

Laudable Communication skills

Ensure clients satisfaction

INSTITUTE / ORGANIZATION COURSE / CERTIFICATE YEAR

Africa Code Week Global Lead & SAP Africa Code Week Train-the Trainer 2019

Amazon Web Services (AWS) Cloud Computing 2020

ETI - Ghana Cyber Security 2021

Knowledge of Computer Training

System and Network Administration

Installing and Configuring windows (Server 2012, Server 2016, Win XP, 7, 8, 8.1 and 10)

Database Management and documentation

Web Development

INSTITUTION YEAR

DataLink University College (Bsc. ICT) 2020 - 2024 IPMC College of Technology (System Engineer) 2015 – 2018 Presbyterian Senior High School (Business) 2010 - 2013 Saint Lawson Memorial Basic School 2007 - 2010

QUALIFICATION

DEGREE

Advance Diploma

WASSCE

BECE

F. QUALIFICATIONS

H. SKILLS

I. WORKSHOPS ATTENDED

THE CHURCH OF PENTECOST

POSITION

District Media Secretary (2019 - Date)

Church Deacon (2019 - Date)

DATALINK UNIVERSITY

POSITION

Class Rep (2020 – Date)

Deputy SRC Speaker (2021 - Date)

Assist church officials (prophets, apostles, pastors and elders) in executing their spiritual duties.

Take care of logical and material properties of the church.

Keep regular communication with students on

school matters.

Gather feedback and ensure students voices are

heard at meetings.

Assist the speaker in discussing matters in the

interest of the students’ body

INSTITUTE CERTIFICATE YEAR

IPMC CompTIA, GTS Partner 2016

IPMC Network + and CompTIA A+ 2018

IPMC Microsoft Certified Solution Expert 2012 (MCSE) 2018 E. CERTIFICATIONS

Computing

Socializing and volunteering

Sports – Exercise, playing football and walking

Photography

Mentoring

Keeping up with edutech newsflash

Will be provided upon request.

J. HOBBIES AND INTEREST

J. REFEREES

Contact this candidate