Quality Control Customer Service
Resume:
David Lee Merrill
********.*****@*****.***
Objective: Motivated/Trustworthy and hardworking individual seeking employment where I can utilize my extensive knowledge and experience to ensure company and customer satisfaction. WORK HISTORY
V.E. Natural Stone, Las Vegas, NV — Owner/Operator October 2023 - Current
Purchasing and procurement for theming projects, commercial projects, and high-end luxury homes. Stone sourcing for designers and builders. Traveled to other countries for stone procurement and inspection. Handled all international importing and shipping. Managed relations with vendors and continued to source new suppliers. Used Procore to create purchase orders, job record reports, and communicate with project managers and sub-contractors. Forte Specialty Contractors, Las Vegas, NV — Procurement Specialists/ Quality Control February 2020 - April 2023
Stone and tile sourcing, procuring, and purchasing for commercial projects, and high-end luxury homes. Maintained jobsite quality control, and safety. Job walkthroughs to verify accuracy and safety. Helped employees and customers with questions and job direction. Stone sourcing for designers and builders. Coordinated stone procurement and inspection internationally. Handled international importing and shipping. Managed relations with vendors and continued to source new suppliers.
Premier Tile and Stone Inc, Temecula, CA — Owner Operator February 1992 - December 2019
Managing showroom and design center and installation company. Responsible for sales, customer service, accounts payable, accounts receivable, coordinating product supply for sub - contractors, maintaining good communication and correspondence for the upkeep of customer satisfaction. Negotiating purchases from vendors. New hire onboarding, safety and security for entire company including, managing jobsite crew performance and safety. APPRENTICESHIP & LICENSING, CA — Apprentice/ Crew worker 1985 – 1991
LICENSE
Contractors License C-54 #637-***-****-2020
EDUCATION
Moreno Valley High School, Moreno Valley, CA — Diploma 1999 - 2003 HIGHLIGHT OF QUALIFICATIONS
• Great communication skills, via in person, phone, and written/email & text.
• Exceptional active listening and information retention skills including spoken and written.
• Ability to work independently or in a team setting.
• Positive attitude, cheerful, energetic
• Problem solving, diffusing angry/unhappy clients.
• Maintaining punctuality and dependability in work and home.
• Scheduling, dispatching, coordinating.
EXPERIENCE
• Management, administration, procurement, customer service, scheduling, dispatching, vendor service,
• customer & vendor retention.
• Worked in high volume phone and in person customer service.
• Worked with international vendors and customers, importing, customs, and inspection for end buyers.
• Managed showrooms, including customers, vendors, and subcontractors.
• Maintained logs and reports for inventory and schedules.
• Ensured accurate coordination of crews, schedules, communications, accounts payable, accounts receivable,
• Trained and mentored new employees.
• Lead in all administrative duties and or delegated for 15+ years. Previous Employer Contact Information
Forte Specialty Contractors 3451 W Martin Ave C Las Vegas, NV 89118 - COO: Luke Jackson Office: 702-***-**** Cell: 702-***-****
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